IT SUPPORT SPECIALIST MULTIMEDIA

☞ Belgafibre sprl

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Update day: 16-11-2025

Location: Brussels Capital

Category: IT - Software IT - Hardware / Networking Information Technology

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YOUR TASKS:

As an IT Support Specialist Multimedia oriented, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. Your mission includes traditional IT support tasks as well as multimedia responsibilities, and proficiency in Adobe and Photoshop:

  • Serve as a dedicated service desk agent, incident analyst, and problem solver.
  • Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
  • Maintain meticulous records of incident and problem information.
  • Offer expert support both remotely and on-site, providing solutions where they are needed most.
  • Play an important role in PC environment reconfiguration and installation.
  • Contribute to the creation of comprehensive operational support procedures.
  • Craft technical content and multimedia materials using Adobe and Photoshop to enrich our knowledge database.
  • Perform film making, video editing, video montage, and manage social networks to enhance the multimedia aspects of our support services.
  • Manage application testing and administration.
  • Collaborate closely with system administration and database administration for seamless execution of tasks.

YOUR PROFILE:

We value talent and expertise! To thrive in this role, you should bring:

  • Proficiency in both French and English, unlocking effective communication channels.
  • An ITILV4 certification is a prerequisite (we provide the opportunity to obtain the certification prior to the commencement date).
  • A minimum of 3 years’ hands-on experience in a similar position.
  • Basic knowledge of network systems.
  • Prior experience working with a ticketing system.
  • Excellent proficiency in all Microsoft Office applications.
  • A collaborative team spirit paired with a strong customer-centric mindset.

Type d’emploi : CDI

Lieu du poste : En présentiel

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Deadline: 31-12-2025

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