AAS-C001854 - Service Level Manager (NS), Mons - MON 6th Dec

☞ EMW

Visualizza: 150

Giorno di aggiornamento: 16-11-2025

Località: Mons Hainaut

Categoria: Consulenza / Servizio Clienti IT - Software

Industria: IT Services IT Consulting Computer Software Financial Services

Posizione: Associate

Tipo di lavoro: Contract

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Contenuto del lavoro

DEADLINE: Monday 6th December 2021

Please be aware that this position is under recruitment and it is planned to be filled in 2022. Depending on start date of the permanent person, the contracted period / hours for contractor on this RFQ might be amended accordingly (reduced, extended)

Equivalent NATO Grade: G17 = A3/91

Work Location: Mons, BE

Full time on-site: Yes

Required Start Date: 17-JAN-2022

Total Scope of the request (hours): 140

Required Security Clearance: NATO Secret

Requirement Title: Service Level Manager
  • Responsible for monitoring end to end provision of services, ensuring that all Service Delivery entities are properly engaged in delivery of services and providing value
  • Contributes into SLA preparation and negotiations
  • Establishes necessary communication with Service Delivery Managers, Customers, Account Managers, Data Analysts and any other stakeholders
  • Encourages collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners
  • Main point of contact to customer for any activities related to SLA he/she is responsible
  • Contributes on developing KIPs and identifying SLA target levels
  • Makes sure that agreed KPIs are monitored and reported
  • Provide guidance to stakeholders
  • Leads team of SLMs

Requirements
  • Must be able to start on the required start date and work in Belgium with no restrictions
  • Required Security Clearance: Must have a current NATO Secret clearance in place to start this contract
  • University degree in relevant scientific or engineering discipline equivalent to BSc or 5 years of relevant experience
  • Relevant skillset and knowledge of customer environment;
  • Sound knowledge of Service Design, Transition and Operation processes with proved experience on one of these processes;
  • Sound knowledge, or experience, on Projects / Programmes / Services management best practices from lifecycle approach;
  • Experience in resource management, including planning for and allocation of resources in organizations;
  • Excellent communication skills. Proven ability to effectively communicate orally and in writing, with good briefing skills;
  • Advanced organizational skills and analytical approach to problem solving
  • Desirable Experience and Education:
  • ITIL v3 or higher Certificate

Benefits

Required Security Clearance: NATO Secret
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Scadenza: 31-12-2025

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