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☞ HCL Technologies

Visualizza: 135

Giorno di aggiornamento: 07-11-2025

Località: Walloon Brabant

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione Consiglio di amministrazione

Industria:

Tipo di lavoro: Full-time

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Contenuto del lavoro

Zaventum
4.5-8 Years
Belgium

Job Description (Posting).

When you are part of a $10+ Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.
Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.
Here is an opportunity is to be part of HCL Technologies
Title of role –On Site Desktop Services
Location –Deerlijk, Blegium
Employment Type -Permanent
Experience level needed– 4 – 8 years

Key Responsibilities include:
On-site support
  • On-site Support Services including but not limited to; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix*
  • Ensuring all Incidents/Requests are met within the agreed service targets.
  • Proactively monitors pending tickets.
  • Performs installs, moves, adds and changes (IMAC) as required.
  • Provides face to face end user support and troubleshoot issues for IT products and services.
  • Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems.
  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, and mobile devices.
  • Performing asset inventory/stock related activities as needed.
  • Taking ownership of issues through to resolution on all appropriate requests.
  • Ensuring all Incidents/Requests are met within the agreed service targets
  • Ensuring all key Client and HCL processes and procedures are followed. For example, Call Management, Data Retention Hold, amongst others.
  • To provide hands and feet support to another Infrastructure support.
  • Providing on-site cover as part of a shift arrangement, covering off all areas of support.
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
  • Orients new joiners on EUC systems.
  • Recommends and / or performs upgrades on systems (EUC supported devices) to ensure longevity.
  • Flexibility and teamwork and performs other duties as assigned by your Lead or Operations Manager.

Communication, customer service & Teamwork.
  • Act as interface for other HCL delivery teams (ITSD, Device Lifecycle Management) to drive processes and activities.
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management senior stakeholder levels.
  • Maintain healthy group dynamics.
  • Flexibility and teamwork and perform other duties as assigned by your Lead or Operations Manager.
  • Must be detail oriented and self-motivating.
  • Relationship Management – internal and external stakeholders, Presentation Skills, and Team Skills, with ability to have difficult conversations.
  • Flexibility with respect to time – client deliverables need to be met with a “Can do” attitude.
  • Be an advocate for the end user to ensure he or she receives high-quality and timely service and support.

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

DWP-FSS-Desk Side Services

Employee Group

Business Line FT

City

Brabant Wallon

Entity

INFRA

Auto req ID

1251741BR

Expected Date of Closure

04-Jul-2023

Reporting Manager Designation

Group Manager
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Scadenza: 22-12-2025

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