C002497 IKM Tools Support, Improvement and Documentation Tech (NS) - MON 21 Nov

Contenuto del lavoro

Deadline Date:Monday 21 November 2022

Requirement:IKM Tools Support, Improvement and Documentation Technician

Location:Braine L’Alleud, BE

Full time on-site: Yes

NATO Grade:A/75

Total Scope of the request (hours): 836

Required Start Date: 3 January 2023

End Contract Date: 31 December 2023

Required Security Clearance: NATO SECRET

Duties & Role:

Support and Improvement

• Operation and Maintenance of the IKM Tools (NATO Information Portal, Enterprise Document Management System and Tasker Tracker +) and the Project Implementation Tracking Tool instances across the NATO networks
• Support to the VMWare ESX environment
• Troubleshooting and fixing of issues related to the Applications listed above
• Installation & rollout support of IKM Tools+ if required
• Migration of demanded NIP, EDMS and TT+ applications
• Creation of PowerShell Scripts
• Support of the Azure Environments
• Designing medium and large enterprise SharePoint environments, to accommodate the IKM Tools and the PITT
• Support in improving the IKM Tools
• Active Directory Federation Services and Claims provider support, related to the IKM Tools.
• Support in the replication activities of the IKM Tools.
• Improving and supporting the search engine of the IKM Tools.
• Maintaining High availability ADFS capabilities.
  
  

Approved Service Interruptions

• Assist the Change Coordinator during the Approved Service Interruption process on the IKM Tools+ related interruptions.
  
  

Reporting

• Track development tasks, ITSM reports and liaise with the responsible Service Delivery Manager
  
  

Documentation

• Creation of technical and user guides and documentations and doing Quality assurance with the related staff
• Visualizing content in how-to videos, creating training material and how-to guides
• Creating of PowerPoint slides
• Act as the Document Controller to guarantee the completeness (i.e. checking that every document has been produced), quality (i.e. checking formatting and compliance with templates) and archival (i.e. checking that every document has been archived in the right place) of the documents produced by CPS. Maintenance of the existing documentations and adjustments, during the whole life cycle of the product.
  
  

Meetings/Demonstrations

• Attending on the Sprint meetings with the internal staff and the customers
• Assist the Service Delivery Managers/Service Area Owner to prepare presentations and demonstrations, related to the IKM Tools and Infrastructure Topics.
  
  

Requirements

Skill, Knowledge & Experience:

For this consultancy we are looking for experienced System incumbents who can be productive from the start and who have proven knowledge and experience of the IKM Tools, alongside Infrastructure skills. The related labour requires the following qualifications:

• The candidate must have a currently active NATO SECRET security clearance
• Both oral and written communication in this job are conducted in English. The consultants shall be fluent in English corresponding to standard 3333 (listening, speaking, reading and writing).
• A higher secondary education and completed higher vocational training leading to a formal or professional certification with a three-year function related experience OR a secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with five years of post-related experience.
  
  

Essential Skills:

• Microsoft SharePoint 2013, SharePoint 2016, SharePoint 2019 proficiency
• Knowledge in SQL servers and Network technologies
• Knowledge on Virtual machines technologies.
• SME in the Tasker Tracker Enterprise, Enterprise Document Management System and NATO Information Portal Tasker Tracker+ applications
• Knowledge in ADFS Domain and SharePoint wise.
• Deep knowledge in maintaining Azure DevOps / Cloud applications.
• Knowledge in PowerShell Knowledge in .Net
• Strong written and verbal communication skills with the ability to document and communicate across the teams.
• Ability to work in a team and share knowledge
• Ability to work effectively under pressure.