Country Manager (m/w/d) – Belgian Branch for KIA Belux and Ireland

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Country Manager (m/w/d) – Belgian Branch for KIA Belux and Ireland

Hyundai Capital Europe GmbH is a consulting and advisory services company based in Frankfurt am Main (Germany). As the subsidiary of South Korean Hyundai Capital Services Inc. and more than 10,000 employees worldwide, we offer automotive financing solutions to our customers.

Since January 2019 we have been developing sales and branding strategies for Hyundai Motor Europe, Kia Europe, and its subsidiaries in Europe.

To expand our consulting services, we are looking for a highly motivated employee to join our team in Belgium, especially forKIA Belux (on-site in Belgium) and for KIA Ireland (remotely). You will have the unique opportunity to contribute your ideas and have a significant impact on our business.

The candidate will work with us at our Belgian branch in Zaventem.

Responsibilities:

Governance:

• Manage day-to-day relationships between NSC and FSP.
• Ensure FSP is fully aligned with NSC strategy
• Manage monthly review meetings with the development of meeting structure and production of action items and responsibilities/timelines
• Set up and run local Steering meetings and communicate detailed minutes
• Convey any issues to all parties (i.e. competitiveness, dealer training, incentive, program effectiveness, governance, etc.).
• Attend Credit Watch Committee (monthly or quarterly)
• Liaise with HCE Fleet managers and address any local issues (competitiveness, TCO, dealer training and coaching, incentive, governance, POS materials)

Relationship Management:

• Manage the overall relationship between NSC (sales, marketing & finance) & local FSP.
• Ensure satisfactory performance against SLA & Cooperation agreement.
• Establish strong relationships with local NSC /FSP management (President, CEO, CFO, MD, Sales & new business Director, Controller & Finance Manager).
• Monitor overall retail & fleet sales performance & with NSC FSP and develop an improvement action plan if required.
• Regular dealer visits
• Participation in all NSC events.
• Launching the insurance business in Belux
• Official communication to dealers of Finance Products and Finance campaigns.
• Reporting to the International Business Division Director of Hyundai Capital Europe & working closely with the Sales & New Business Director of Kia Belgium.

-> Work split estimation: KIA Belux +-90% and KIA Ireland +-10%.

Tender Management:

• Draft Request for Proposal (RFP) documents & distribute them to potential bidders.
• Review bidders´ strengths & weaknesses using quantitative & qualitative analysis.
• Report findings to NSC Management, recommend actions
• Work closely with local teams to negotiate the best terms and conditions and facilitate the decision of the preferred partner.
• Act as the project manager to oversee the implementation phase of the chosen partner; which includes dealer training, contract drafting, marketing and POS materials, IT development, etc.

Operations:

• Ensure that branding strategy is fully implemented within Finance area either in Private Label and Fleet White Label
• Contribute to the development and implementation of specific projects.
• Recommend, work out & follow-up of tactical campaigns & budget, analyze, follow-up & evaluate campaign results, feedback to stakeholders with recommendations, and share best practices.
• Propose and actively manage actions & budget that will lead to best-in-class customer and dealer satisfaction ratios via financial products.
• Analyze brand finance core competencies & external market situations, (e.g. current product offers, campaign effectiveness, and model launch activity and plans), in order to understand the current state and improve performance.
• Act as product manager to facilitate new and innovative product development
• Understand dealer needs, requirements, and influencers with regard to wholesale- and retail financing (systems, processes, incentive schemes, training, etc.)
• Managing WS financing limit and maximize Flexi limit of WS financing.
• Conduct market analysis of competitor offers.
• Analytical review of sales figures on a weekly basis
• Monitor & maintain product competitiveness (benchmark analysis).
• Ensure take-to-market actions are completed – including product launches & run-out periods.
• Develop a retention program, understand loyalty dynamics, and enhance customer & dealer loyalty with attention to the customer journey
• Assist NSC in managing dealers’ credit lines – Sales plan and limit review
• Perform dealer satisfaction survey towards the quality of services provided by the Finance Service Providers
• Train and share personal knowledge, experiences, and best practices with the internal workforce.
• Training of dealer´s network and share best practices in terms of private and fleet financing

Reporting:

• Monitor Private Label and Fleet White Label performance.
• Gather data/information from local subsidiaries & Financial Services providers at an agreed, regular interval.
• Compile information into databases and develop regular reports from that information to actively manage the performance of programs.
• Use these data for regular reporting to NSC management of KPIs and project status updates (To be agreed upon with NSC Management).
• Review of FSP calculations of commissions and fees charged/paid to NSC in relation to wholesale and retail financing
• Review of financing product and channel mix in order to ensure that dealers offered only allowed combinations to customers
• Review of financing contracts canceled prematurely by customers – calculation of chargebacks to FSP

Qualification:

• Language: Full proficiency in Dutch/French. Business fluency in English, Knowledge in German or Korean is a plus
• Degree or equivalent in Economics, Business Administration, Finance, or a related field
• Ideally 5+ years of professional experience in the auto finance or finance industry
• Experience in sales, relationship management, operations, and consulting desired
• Excellent communication and presentation skills
• Team building and team development capabilities
• A high degree of initiative, self-direction
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Solid work ethic and strong dedication to excellence & delivering results
• Self-confidence & decision readiness

We look forward to your applications!

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.