CS Senior Program Manager

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About Worldline

Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 12,000 people worldwide, with 2019 revenue of circa 5.3 billion euros. worldline.com

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly motivated Program Manager, then get ready to join our company.

We are looking for a competent and proactive program manager in the Merchant Services, Customer Services, Center of Excellence team to lead and implement a pool of initiatives part of a post-merger and integration program in the customer services department.

The main tasks of this position includes the planning, execution and coordination of the CS Integration program and its related projects. A strong collaboration with a range of internal and external stakeholders is needed and a background in compliance with regulations is an advantage.

Your Responsibilities

• Manages the CS Integration Program within the Merchant Services Customer Services department
• Implements the program scope and objectives by involving all relevant stakeholders
• Coordinates and manages internal /external stakeholders such as Customer Service Line and Project Managers in charge of the single initiatives, Legal & Compliance, IT, Sales & Product Management, Business Engineering, Regulators etc.
• Measures and reports the program progress to the management and manages risks, attention points properly and on time to minimize/mitigate program & project risks
• Is responsible for the monitoring of KPI’s to assure quality during the transition, steer decision making based on facts and timely implement corrective measures in case needed.
• Definines clear responsibilities during the transition of services, ensuring quality of the proper documentation is in place and training of processes / activities are conducted
• Implements and manages scope change when necessary to meet the underlying project financial goals
• Ensure that the different internal teams involved receive the required input to allow them to deliver their part of the project in order to meet the pre-defined milestones & timeframes
• Works closely with the Project Managers to follow up on the overall program and transformation
• Supports Market Managers in a specific market, and in particular in case of adherence between the initiatives locally
  

Your profile

• Min. 8 years’ experience in a similar role
• Proven experience in Project Management within the Service/Solution sector is a must, showing the ability to successfully manage projects
• Experience with large integration programs is a very important asset
• Experience with nearshore and/or outsourcing
• Fluent oral and written English
• University degree (ideally business, finance or IT oriented) or equivalent through experience
• Very good communication and leadership skills
• Ability to pro-actively drive
• Reliability, sense of responsibility and commitment to results
• Organizational and time management skills
• Strong MS Office skills (in Excel, Project, ...)
• Team spirit
• Good analytical skills
• Ability to quickly understand and learn complex matters, including the business dimension
• Presentation skills
  

In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, insurance package, an attractive pension scheme, company car,…

What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.

Our success comes from strong skills, new insights, diverse points of view and the energy of all women and men from Worldline. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.