Customer Development Manager OtX

Kenvue is currently recruiting for:

Customer Development Manager OtX

This position reports into Head of Pharma Belgium and is based in Antwerp.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

What will you do

The Customer Development Manager OtX is eager to contribute to our vision and bring established Rx marketing expertise to our team and will be responsible for delivering our OtX Business targets & grow the OtX market share of our portfolio

Key responsibilities will be:

1. Growing E2E Otx business: shaping and developing the Go to Market & Commercial Strategy & Plan towards HCP’s (GP’s, Tabacologists, Specialists, Hospitals) in strong cross-functional collaboration with all internal and external stakeholders

2.Driving Sales Force Effectiveness & Brilliant End to End execution of our plans via our GP field Force

Lead our external GP team, coordinate, and close follow up of the day-to-day activities of the GP team &support field force to ensure brilliant end to end execution of our plans in compliance with business plan objectives and company policies.

• Inspire and train the sales force on our products and on supporting related messages

• Manage external 3rd party suppliers for detailing and distribution of samples towards doctors

• Perform duo visits to the doctors with representatives to capture insights and to feel the effect of the strategies and the marketing materials

• Organize and animate cycle meetings and feedback meetings to ensure the campaign roll-out and the sales performance monitoring

• Drive Capabilities of the medical representatives through Medico-Marketing trainings and roleplay session

Shape and develop a market leading agenda towards our HCP’s (GP’s, Tabacologists, Specialists to grow our market share in Otx

• Shape and execute a go to market strategy & plan for our Selfcare portfolio towards HCP’s in Benelux.

• Acquire expertise into Selfcare Therapeutic Area scientific knowledge, market dynamics, competitive knowledge and customer segmentation

• Translate HCP insights into a channel strategy for different HCP segments

• Closely collaborate with CE/EMEA (international) Professional Functional Network

• Initiate patient/customer centered solutions together with Professional Activation Team

• Understand the Rx/Otx market dynamics as well as patient and prescriber attitudes

• Support Marketing in the development of Rx/Otx promotional omnichannel strategy & campaigns

• Review and evaluate market research/trends and competitor information and test market activities and create reports utilizing the data

• Support and comply with the organizations’ duty of care obligations, in pharmacovigilance, regulatory, quality and medical information

Develop and drive a strong program leveraging KOL as influencers:

• Play a proactive role in developing and managing relationships with Professional organizations/ KOLs like Domus Medica & SSMG

• Understand the Patient journey, identify key influencers and deliver Insights to build an omnichannel key influencer program

• Build Influencer capabilities

What we are looking for

• Value Based leader. Above all, you will value and demonstrate Integrity & Trust.

• Agility & Ownership. You will delight in taking ownership for opportunities and challenges & be nimble and agile to compliantly achieve success.

• Master’s degree or equivalent

• Min 5-10 years’ experience in field sales management, customer development or marketing in Innovative Rx Pharma with a strong track record of results

• Experience in Rx/Otx is a plus

• Strong experience in stakeholder mapping, influencer marketing and omnichannel is a plus

• Fluency in Dutch, French & English.

• Strategic & conceptual thinking

• Excellent communication, negotiation and presentation skills.

• Flexible, entrepreneurial & proactive approach

• Structured, well-organized way of working with attention to detail

• High propensity for collaboration & cross functional ways of working.

• High propensity for analytics, data and IT systems.

• High propensity for people development

What’s in it for you

• Be part of the Nr. 1 OTC company in Belgium and shape health outcomes for Belgian customers and patients.

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

• Learning & Development Opportunities

• Employee Resource Groups

• Build strategic muscle – shape future professional marketing strategies.

• Obtain broader general management experience (via Commercial leadership meetings)

• Opportunity for future promotion, local and International experiences.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.