Customer Experience Engineer

☞ Adfinity - accounting & management software

Visualizza: 100

Giorno di aggiornamento: 29-11-2025

Località: Ronse East Flanders

Categoria: Altra

Industria: Accounting

Posizione: Entry level

Tipo di lavoro: Full-time

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Contenuto del lavoro

Description

As a Customer Experience Engineer, your mission is to use your analyticaland technical skillsto identify and understand specific customer needs.

You will be responsiblefor solving end-user technical problems. Customer contact and technical problem solving are an important part of your daily work. As a Customer Experience Engineer, you will be part of our Managed IT Solutions (MITS) team.

And if you like this job, you might as well do it at Belgium’s Best Workplace since 2015! ;-)

Responsibilities

After in-depth bespoke training, you will be capable of the following:

  • Answer incoming calls and emails from end users
  • Handle tickets that further help the customer: recovering passwords, fixing printer problems, creating users, fixing VPN issues, solving application problems, managing and installing laptops, etc.
  • Documenting problems & the solution worked out
  • Help both remote and on premise customers with their problems
  • Troubleshooting to fix bugs, network issues, hardware failures fixes
  • Improve standard processes & procedures
  • Delve into Microsoft technologies: intune, exchange, microsoft-defender,
  • You are available to end users (by phone) during office hours

You will also be given the opportunity to obtain various certificates. You will also be given the necessary time and space for this.

Profile

Must-have

  • Dutch or French on a native level with a good level of the other language and with a very good level of English
  • Driving licence B
  • Experience with M365 & Windows Server
  • Good problem-solving, organisational and listening skills
  • Very good interpersonal skills and ability to work well in a team
  • Be communicative and enjoy customer contact
  • Eagerness to learn and delve into technical problems
  • 0 to 5 years of experience in a similar position

Nice-to-have

  • Curious, independent minded
  • Flexible mindset & willing to work outside normal working hours

Benefits

Competitive salary package with fringe benefits:

  • Company car with fuel and/or charging card for unlimited use in Belgium
  • Meal vouchers
  • Eco-vouchers
  • Hospitalization insurance Alan: innovative, transparent and paperless health partner. Possibility to add ambulatory and dental insurance (specialists, doctors, dentists,...) at a lower cost than if taken separately
  • Group insurance
  • Mobile phone subscription
  • Seniority days
  • Platform for converting the end-of-year bonus into additional, personalised benefits

A Fun And Stimulating Work Environment

  • Transparent communication
  • Modern, wellbeing-oriented offices
  • A young, dynamic and forward-looking management
  • Events: business trips abroad, sports and team building events, gala evenings, etc.
  • Fresh fruit, free breakfast once a month, gaming room (darts, PlayStation, board games, kicker table,...), afterwork every Friday, and … strong coffee ;-)

Opportunities

  • Opportunity to grow rapidly, both vertically and horizontally
  • Possibility to become shareholder after 3-4 years
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Scadenza: 13-01-2026

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