Customer Service Employee FR-EN

☞ Select HR

Visualizza: 135

Giorno di aggiornamento: 26-11-2025

Località: Wavre Walloon Brabant

Categoria: Consulenza / Servizio Clienti IT - Software

Industria: IT Services IT Consulting Software development Financial Services

Posizione: Entry level

Tipo di lavoro: Full-time

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Contenuto del lavoro

Functieomschrijving
  • Receives, processes and confirms orders to customers (SAP) (European and export accounts).
  • Coordinates all relevant activities around the orders.
  • Creates and maintains customer master through MDO portal.
  • Checks sales forecasts.
  • Requests price approvals.
  • Interacts with production planners.
  • Updates customer on availability of stock or lead-times.
  • Makes sure quality matches customer’s requirements.
  • Requests pre-shipment samples and follows up on approval with customer.
  • Reserves stock and coordinates order preparation with the warehouse.
  • Creates CMIRs (customer material info records).
  • Organizes logistics to ship the order out.
  • Generates the invoice or proforma invoice when needed.
  • Takes appropriate actions in case of complaint (return , replace, credit, …).
  • Coordinates problem resolution with the appropriate departments (sales, accounting, traffic, warehouse, labs,…) to ensure customer satisfaction and adherence to company policies.
  • Back office support for the sales team.
  • Back up for colleagues.
Profiel
  • Experience in Customer Support.
  • Customer focused and stress resistant.
  • Good organization and communication skills.
  • Pays attention to details.
  • Able to follow up on various topics at the same time.
  • Solution oriented.
  • Pro-active and independent in his/her work.
  • Good level of English.
  • Able to work in a team.
  • SAP knowledge will be an asset.
Organisatie- en afdelingomschrijving For our client located in Wavre, we are looking for a Customer Service Employee. Aanbod
  • A temporary contract before a fixed contract (CDI) in an international company with familial values.
  • A Salary depending on your experience with meal vouchers (8€).
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Scadenza: 10-01-2026

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