Customer Service Representative

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Visualizza: 125

Giorno di aggiornamento: 16-11-2025

Località: Zaventem Flemish Brabant

Categoria: Amministrativo / Impiegato / Assistente

Industria: HR personeel

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Contenuto del lavoro

Added 10/12/2021

  • International Air Freight
  • Pharmaceutical Sector

About Our Client

My client does transportation of pharmaceutical products (blood samples, organs, vaccines, etc.) all over the world.

Job Description

  • Plan and execute shipment orders
  • Prepare and submit written quotes to customers
  • Provide customer specific reporting
  • Be a key player in booking and cutting waybill
  • Receive and reply to enquiries via email, phones and throughout the internal IT system
  • Monitor and track ongoing shipments, react to any deviations
  • Communicate temperature results asap after delivery, check and note any deviations
  • Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines
  • Build and maintain relationships with other offices, clients, agents, airlines, handling agents and suppliers

The Successful Applicant

  • Be fluent in Dutch, French and English (other languages are a benefit but not essential)
  • Customer service experience in other business to business industries, with consultative and problem skills are a must
  • Provide strong organisational skills and pay attention to detail
  • Resolve issues quickly and efficiently
  • Have an in depth knowledge of MS Office programs

What’s on Offer

A multinational company, exponentially growing since more than two years, where you follow intensive courses from day one. You will become part of a big team, who is ready to assist you when needed. A competitive salary, with inclusive package and fixed contract.


Contact
Annelies Van de Wiele
Quote job ref
JN-122021-4550155

Job summary

Sector
Procurement & Supply Chain
Sub Sector
Customer Service
Industry
Healthcare / Pharmaceutical
Location
Zaventem
Contract Type
Permanent
Consultant name
Annelies Van de Wiele
Job Reference
JN-122021-4550155
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Scadenza: 31-12-2025

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