Customer Service Representative (m/f/d)

☞ DuPont

Visualizza: 160

Giorno di aggiornamento: 13-11-2025

Località: Mechelen Antwerp

Categoria: Altra

Industria: Chemical Manufacturing Biotechnology Research Farming

Tipo di lavoro: Full-time

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Contenuto del lavoro

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!

Get to know our Purposeand make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

We are looking for a CSR with experience in Export / International order handling for a one year assignment in our CSR Water Solutions team.

The purpose of this position is to receive and process all types of customer orders in line with sales policies and in compliance with multiple business procedures and decision points to ensure customer satisfaction. The Customer Service Representative (CSR) will perform data-entry activities in Oxiaon as per instructions described in the business procedures and as per instructions from the Water Solutions Decision Centers. The CSR will also act to flag and follow up on (master) data issues and perform control checks needed to ensure an accurate processing.
  • Performs order entry activities in Oxiaon in line with business and sales policies and in compliance with Customer Service procedures
  • Processes all order types including export orders
  • Follows desk procedures and policies in compliance with SOX and internal controls as well as in compliance with quality requirements
  • Actively monitors open order report to ensure data accuracy in Oxiaon and that deliveries arrive at the customer on time and as committed.
  • Executes quality control checks and takes subsequent corrective actions as per business guidelines
  • Supports the implementation of e-commerce
  • Independently performs the daily activities
Interactions
  • Internal stakeholders
    • Ongoing dialogue with the CS Team Leader and other CSR team members
    • Ongoing dialogue with the Sales Support Team, Sales Team, Supply Chain and Decision Center
    • Ongoing dialogue with export control and customer care and enablement specialist teams
  • External stakeholders
    • Ongoing dialogue with warehouses and carriers and freight forwarders
    • Ongoing dialogue with external customers
Qualifications

Knowledge & experience
  • Administrative and customer service knowledge & skills
  • Previous working experience with SAP or any other ERP system
  • Previous working experience with SFDC will be a plus
  • Fluency in English and German are required
  • French or Italian will be a plus
Competencies
  • Quality orientation disciplined and attention to detail
  • Flexible in dealing with daily pressures and timelines
  • Stress tolerance is able to work under pressure and manage multiple basic tasks in parallel
  • Teamwork/Collaboration is respectful of other’s differences and able to handle constructive
  • feedback.
  • Analysis and judgement Identifies issues. Recognizes when to escalate in the correct way
  • Customer Service Fundamentals
  • Follow up follow up on status of customer orders with minimum guidance
Join our Talent Community to stay connected with us!

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
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Scadenza: 28-12-2025

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