Customer Success Assistant

☞ Enterpryze Consulting Ltd.

Visualizza: 140

Giorno di aggiornamento: 16-11-2025

Località: Brussels Brussels Capital

Categoria: Marketing / PR

Industria:

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Contenuto del lavoro

Customer Success Assistant


  • Working Location:Brussels, Belgium
  • Security Clearance:NATO Secret /SC
  • Language:High proficiency level in English language


EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· Bachelor’s degree from a nationally recognised/certified University in a related discipline like Customer Success, Marketing, Communication, Data Science or CIS. Exceptionally, the lack of a university degree may be compensated by the demonstration of particular abilities or experience of relevance
· 2-5 years of experience working within SaaS environment
· Good understanding of virtual collaboration and digital transformation
· Good understanding of data analytics, tools and technologies
· Knowledge of NATO structure and responsibilities, including roles of HQ’s, ACO and ACT
· Understanding of principles of Prince2 and ITIL


Desirable Qualifications/Experience:

  • Hands-on experience in field of Customer Success for SaaS related services


DUTIES/ROLE

  • Management and daily operations of a consolidated and optimised CSM tools
  • Maintain NDW customer’s portfolio, customers’ on-boarding, drafting communication materials and presentations as well as assist in organisation and distribution of efficient and effective training
  • Drive Technology adoption
  • Provide assistance of the unbiased scientific, technical, acquisition and sustainment support in the area of NATO Digital Workplace
  • Aggregation and utilization of data modelling to understand predictive indicators
  • Track and analyse NDW customer product usage, stakeholder engagement and satisfaction points
  • Highlight any fluctuation in user behaviour, flag critical issues and escalate within chain of command
  • Manage the preparation and maintenance of reports necessary to carry out the CSM functions
  • Prepare periodic reports for NDW management, as necessary or requested, to track strategic CSM goals accomplishments
  • Stay up to date with new developments in the NDW functional area assigned, and skilfully bring innovative ideas into implementation
  • Perform other duties as may be required
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Scadenza: 31-12-2025

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