Desktop Engineer

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NTT Data is currently looking for aDesktop Engineer/First Line Supportfor a private insurance company.

This role can be performed remotely.

Our client is one of the largest specialized Legal Protection insurers active internationally.

Their goal is to make legal aid available for everyone and they are currently seeking people who are willing to contribute to reaching this goal and this would be for the consultant a wonderful opportunity to join a family owned global company. The Belgian branch, located in the centre of Brussels, is currently looking for a Desktop Engineer/First Line Support.

As Desktop Engineer/First Line Support you will directly reports to the IT Manager

Your role

· First line support:Responsible for user request management, identification of problems and communication of the solution towards a specific or all users.

· Documentation:Responsible (under the supervision of the IT Manager or Solution Architect) for the documentation of IT operational processes and first line support procedures.

· Software Images:Responsible for creating and maintaining functional desktop images, containing contents, network configuration, updated security settings and all software configuration packages by MS Intune

· Troubleshooting Software and Hardware:Responsible for Troubleshooting issues reported by the end user. These issues could be software related or can be related to malfunctioning hardware. You will also be part of the maintenance team for all IT-systems.

IT skills

- Bachelor’s in computer science

- 3 to 5 years proven experience in a similar role

- Knowledge of Microsoft environment desktop: Active Directory, O365, Azure Exchange, SharePoint, Linux, VMWare/Hyper-V is a must

- Experience with DNS, storage, ethernet/IP configuration, network infrastructure is a plus

- Knowledge of scripting languages (PowerShell, VBS, …) and web development techniques is a plus

Languages skills:

- French: Confirmed

- Dutch: Confirmed

- English: Confirmed

- You are customer-minded, and you always tend on helping people.

- You are eager to learn and discover new technologies.

- You are an analytical problem-solver who also have a knack for being a good listener and able to manage priorities

- You have excellent written and verbal communication skills

- You are well organized, structured and you can work independently and with a team

- SCRUM/Agile is known

NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com

Job Types: Full-time, Contract

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
Working from home

Work Remotely:

• Temporarily due to COVID-19