Experienced IT Support Engineer (L2)

Contenuto del lavoro

Kemin Industries is looking for an IT Support Engineerwho will be located at the EMENA HQ of Herentals (Belgium). He/she will will work closely together with the regional IT team and provide support to all Kemin employees in the region of Europe, Middle East and North Africa.

The candidate will be responsible for providing high quality IT support, resolve issues, create solutions ...

Our IT Support Department is key to keeping the business operating and aims to provide a first-class service to all internal customers. Spread across Kemin’s EMEA offices in Italy, Belgium, Russia and South Africa, the team works together to ensure customer requests are dealt with as soon as possible via the ticketing system, support meet-ups and presentations, and implement new technologies to make cross-country collaboration possible.

Responsibilities

• Provide 2nd line support on all aspects of IT for the Kemin operations. If needed, assist in 1st line support.
• Implement projects to improve the IT infrastructure, following detailed instructions in English.
• Good system learner, capable to understand a complex IT environment and troubleshoot them.
• Suggest and implement improvement in digitalization and automation (Power flow, Powershell...)
• Give support on ERP, SharePoint, Flow, O365 and Power BI applications (training will be provided)
• Record & follow up on issues in Kemin’s IT helpdesk system.

Qualifications

· Bachelor in IT is preferred.

· Minimum of 3 years of experience in an IT support role

· Strong willingness to master new systems. Training will be provided (internal/external).

· High level of flexibility, curious, keen to learn and teach others about different application systems.

· Excellent troubleshooting skills

· Good knowledge of PC’s, Windows OS, Office 365, AD, Networking.

· Knowledge of SharePoint, Power BI is nice to have

· Dutch speaking with good communication skills in English. Capable to follow complex instructions in English.

· Be self-organizing and able to prioritize tasks

· Good customer service skills.

· Team player who takes initiative.

What’s in it for you?

• A competitive financial package- in addition to your salary, we offer an uncapped bonus opportunity, and fringe additional benefits.
• Continued learning opportunities- Kemin offers tuition reimbursement and recently launched a corporate university with online and in-person training opportunities for growth and development throughout your entire career.
• The chance to give back to our world- Through our foundation of servant leadership, we are proud to offer ample service opportunities. Kemin has a valued corporate partnership with both The World Food Program and Habitat for Humanity, in addition to many local initiatives.

Interested?

Then please apply with motivation letter and CV in English (in 1 .pdf-file!).

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the US.

Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers in more than 120 countries.