Field Service Engineer ASD

☞ Bio-Techne

Visualizza: 125

Giorno di aggiornamento: 26-11-2025

Località: Brussels Brussels Capital

Categoria: IT - Software

Industria: Information Technology Services Biotechnology Hospital & Health Care

Posizione: Entry level

Tipo di lavoro: Full-time

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Contenuto del lavoro

Description

By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all of its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics.

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Position Summary

Experienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across Benelux and as required Europe with occasional worldwide.

Key Responsibilities
  • Customer and Instrument support
  • Deliver onsite customer facing and remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Ability to prepare samples for instrument testing as required, basic laboratory skills essential. Field based role with extensive daily travel in Benelux and on occasions Europe
  • Schedule, Administration and Inventory management
    Works independently with minimal direct supervision. Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients and monthly expense / travel claims. Management of personal inventory for successful repairs and field support
  • Support of sales and field applications team
    Work collaboratively to support the sales team with pre and post sales enquiries and tasks. Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues

    Qualifications

    Education and Experience:
    • Fluent Business English
    • BA, Masters in an engineering / science field or 5 years’ experience in hi-tech sector
    • A minimum of 5 years’ experience in industrial / scientific sector, preferably in a similar industry
    • Personal Computer repair skills and strong computer skill set, (Windows and Microsoft products)
    • Ability to travel as necessary – Travel 90%
    • Strong brand ambassador
    • Excellent written and verbal communication skills in English
    • Proven customer-oriented skills in technical support and problem solving
    • Strong organizational and administration skills
    • Excellent attention to detail, time management and process management.
    • Professional demeanour.
    • Self-directed and creative.
    • Basic laboratory skills
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Scadenza: 10-01-2026

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