Field Service Engineer (Remote work & international scope!)

Contenuto del lavoro

TOMRA Food is a member of the TOMRA Group that was founded on innovation in 1972 that began with design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. The Group employs ~4,500 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM). For further information about TOMRA, please see www.tomra.com

We design and manufacture sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world’s most advanced grading, sorting, peeling, and analytical technology. Our mission is to enable our customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart and easy-to-use technologies. To achieve this, we operate centers of excellence, regional offices, and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia.

We are currently looking for an experienced Field Service Engineer for the Peeling Line. The Peeler solutions we offer are in many ways different from the platforms we use for sorting. The used technical applications and equipment require a much more mechanical handling than pure sorters. So, a passion for mechanical challenges is a must!

Candidate location: Flexible within north of France (e.g. Pas-de-Calais & surroundings) or south-west of Belgium (e.g. Kortrijk, Mouscron, Mons, Tournai or surroundings). Home-based & on-site.

This job opportunity is a mix of practical hands on in the field, customer contact and technical back office support. The Field Service Engineer position is ideal for a self-motivated adventurer, as there will be practical site work, customer support work, travel, both domestic and international. You will schedule and perform on-site installation, service, upgrades and repair of peeling line equipment and support customers for technical advice and spare parts. This job position gives you the opportunity to make part of a strong team, with a lot of challenges. Initial training on our systems will be conducted in the Leuven facility and in the field.

Responsibilities

- Install new or modified equipment at customer facilities to ensure full functionality according to specifications.

- Service and maintain installed equipment and preventive maintenance visits

- Analyze, evaluate, and diagnose equipment problems independently.

- Conduct customer-training sessions on utilization and maintenance of system.

- Prepare and submit applicable field service documentation.

- Technical first line support toward customers

- Perform on-call, standby duty and travel as needed.

- Give ideas about improvement possibilities (quality, efficiency, profitability).

Your profile

• Degree in a technical field (e.g. Mechanical or Electro-Mechanical Engineering) or adequate relevant experience in above tasks
• Located in north of France or south-west of Belgium
• Experience as a service engineer in field service and customer support
• Experience in other heavy machinery industries (mechanically based) is considered a plus.
• Passion for mechanics
• Solid understanding of mechanical engineering.
• Experience in electrical systems troubleshooting is considered as a plus.
• Excellent technical problem-solving and troubleshooting.
• Stress resistant
• Not afraid of “dirty work” and big tools
• Prepared to travel (~50%) by car and by air, with overnight travel required.
• Good communication skills with the ability to explain technical information to customers in a user-friendly manner
• Excellent communication skills in English & native (or native-level) French
• Basic knowledge of Windows, Office and Skype
• A valid driver’s license
• You like to work in a growing, moving and international environment
• You like variety, you adapt yourself easily to different environments and you are eager to learn.
• You innovate
• You communicate smoothly
• You are flexible
• You act positive and customer oriented

This position is ideal for a self‐motivated adventurer, as there will be traveling involved, both domestic and internationally. You have a true passion for engineering and being self-motivated to fully complete tasks comes natural to you. You are a grounded personality with a no-nonsense mentality. You feel comfortable in an initiative role and, although you are a great team player, you have no problem working independently to achieve the organization’s ultimate goal. Multitasking is fine by you and you are able to cope well with deadline pressure. You consider yourself to be a self-starting person who is highly result-driven and constantly focused on quality and continuous improvement. As communication is key, you have excellent communication and facilitation skills with the demonstrated ability to present or handle complex technical information and issues in a user friendly manner. You also have ability to relate to customers, their views and issues, locally and in other countries and cultures, based on your acquired cultural awareness.

Interested? We look forward to hearing from you! Please apply by attaching an up-to-date CV.

NOTE TO RECRUITMENT AGENCIES: We do not accept unsolicited headhunter or agency resumes/CVS. Headhunters and recruitment agencies may not submit resumes/CVs through LinkedIn (or any other online platform) or directly to HR, managers and staff members. TOMRA is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.