Head of Customer Support

☞ AudioValley

Visualizza: 160

Giorno di aggiornamento: 16-11-2025

Località: Anderlecht Brussels Capital

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione Consiglio di amministrazione Meccanico / Tecnico Manutenzione

Industria:

Tipo di lavoro: Voltijds

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Contenuto del lavoro

AudioValley is a leader and pioneer in digital audio thanks to an extensive know how covering all sectors of its business.


Bridger, as a part of the AudioValley group, Independent Management Entity focused on value creation. We bridge the gap between rights holders (authors, composers, and publishers) and service providers by giving birth to the conditions of a fair and transparent rights collection system that allows reciprocal growth. We believe in creating opportunities that benefit the whole ecosystem. We are not just rights collectors; we are business enablers. Join us!


You’ll be responsible for:

  • Supporting the Growth Department by structuring and managing second line customer support,
  • Segmenting the customer base and implementing the appropriate service levels,
  • Capturing customer needs and, in close collaboration with the project manager and the IT department, initiating and participating in new projects as "product owner",
  • Working in close collaboration with the Back Office Operations to develop and manage the continuous improvement processes of Bridger services,
  • Representing the Bridger philosophy of making the complex simple for the customer, being business enablers, and helping the artists direct achieve entrepreneurial success,
  • Recruiting and managing the talents needed to deliver consistent service excellence.

Technical Competences:

  • Demonstrable experience of 3-5 years as team leader in a similar position
  • Strong ability to work in an international environment and to manage remotely decentralized teams
  • Strong ability to develop, automate and manage efficiently front office processes
  • Strong ability to monitor the business activities and to report efficiently to the management, with facts and figures
  • Expertise in copyright and/or neighboring rights management and/or music publishing is a big plus
  • Expertise in artist and/or label management is a plus
  • Good command of MS Office suite, any other IT skill is a plus
  • Knowledge of French and English (oral and written) is a must. Knowledge of any other language is a plus.

Soft skills:

  • Effective team player with a high level of interpersonal management skills
  • Customer-centric and service focused, with a practical approach
  • Proactive and committed
  • Outstanding professionalism, work ethic and integrity
  • Great communication abilities
  • Tech-savvy and innovation oriented
  • Music lover
  • Not afraid of numbers


What we offer:

  • Full-time, permanent contract
  • Competitive package and performant working environment
  • Part of an international and passionate team
  • Great location in Brussels
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Scadenza: 31-12-2025

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