Inside Sales Officer

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Company

Are you interested in working at a fast-growing company? Do you like working in sales, and supporting your customers on daily basis? Are you comfortable with change? You like people, but also have some interest in the technical part of our business. But most of all, you have an entrepreneurial spirit, energetic and like to work with people in different parts of the world …

Then We Have a New Opportunity For You

As we are growing our business, Edmac is now looking for an inside sales officer. EDMAC Europe is an ambitious company, becoming the global competence center for competitor spare parts within Compressor Technique. Today we are active from 3 locations, supporting more than 90 different countries – spread all over the world.

Function

As inside sales officer, your responsibilities are:

• Maintain the customer relations. You are responsible for answering customer questions through email and phone calls. When a customer contacts EDMAC, you are the first point of contact. You answer any questions the customer may have and then redirect them to the appropriate team or department.
• Ensure handling of requests of quotation, it’s the job of the inside sales officer to ensure that these requests are handled on time. You support them with their technical questions – and as such guarantee our customers an excellent daily service. You follow the progress of larger quotations. You keep record of information in our CRM.
• You maintain the ERP system by updating item master data, creating new items and customers.
• If customers contact EDMAC with product or service issues, you escalate those problems to the appropriate support teams. You may also resolve simple problems, so the customer doesn’t need to be transferred to a different team, which often decreases customer satisfaction.
• You also assist the sales team in boosting sales and performance. This responsibility can include setting up appointments or following up with customers after their first interaction with a salesperson. You will meet your customers via virtual way (Teams) or you might visit them at their premises. You listen to the customer’s needs and propose and implement improvements to support the further development.
  

As inside sales officer, you are part of the sales team – and act also as back-up when colleagues are not available.

Requirements

We are looking for an enthusiastic and result-driven, no-nonsense professional with a background in sales or customer support.

• Customer oriented. Strong interpersonal skills to cultivate long-term relationships with customers. Aside from maintaining customer satisfaction, you must listen well and establish rapport in order to sell successfully.
• Commercial feeling, pro-active.
• Good communicator towards our customers, suppliers and the colleagues.
• Not adverse of administration. An eye for important details in all interactions and update the ERP and CRM accordingly.
• Interest & knowledge in the world of compressed air is a plus.
• No-nonsense mentality.
• Team-player.
• Able to work in a dynamic environment, comfortable with change. Stress-resistant.
• Bachelor’s degree or equivalent through experience –technical affinity is an advantage
• Proven experience within sales support is seen as a plus
• Knowledge of English and French is a must
  

Offer

• The possibility to work together with the complete team, on the continuous development of Edmac Europe as a strong player within his market
• We offer you the best of both worlds: the advantages of coming into a small young and dynamic company, combined with the expertise and possibilities of an international market-leader
• Daily contact with our customers and suppliers, where you make the difference
• The chance to further develop the Edmac business
• Become part of a young & dynamic team with great ambitions to further develop our company
• We are located in Wilrijk – Antwerp
  

We add value wherever we do business

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more at www.atlascopcogroup.com