Inside Sales Representative

ESSENTIAL JOB FUNCTIONS

Areas of Responsibility and Accountability

• Responsible for closing transactional sales.
• Accountable for converting incoming calls
• Responsible for transactional business within a sales sector
• Responsible for transactional business with frame agreement customers
• Maintenance of customer relationships together with account managers
• Data input into CRM as required and appropriate
• Creates and maintains relationships at key levels with Inside and Field Sales representatives

JOB QUALIFICATIONS

• Degree qualification preferred or relevant experience
• Sales Process Proficiency or prior formal training in a sales process.
• Proven Customer Service Skills
• Proven track record of utilizing CRM
• Sector and Applications knowledge preferred
• Technical product awareness preferred
• PC literacy in a Microsoft environment

COMPETENCIES

This customer advocate role encompasses a myriad of competencies; those listed below have been determined to be the core drivers for this role. The list is not exhaustive and should be considered within the context of other cohesive competencies: Reactive agility, with a clear understanding of personal scope and a desire to close deals.

Customer Focus:

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind;

Process Management:

Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.

Negotiating:

Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing

Timely Decision Making:

Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Listening:

Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Problem Solving:

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Performance Metrics

• Inbound calls: Orders
• Inbound calls: Opportunities
• Net Promoter Score – Sales Elements
• Profitability
• Order Accuracy
• Customer Satisfaction

Performance Factors

• Safety: Embraces and promotes Safety Culture; Recognizes and acts to correct unsafe operating to reinforce Aggreko’s commitment to safety and enable the organisation to conduct dialogue and measure individual contribution to a safety culture
• Effectiveness: good decisions Income, Cost, Resource Utilisation that have had a strongly positive effect on performance
• Quality: Sustained performance through effective use of time and resource. Here the emphasis is on contributions that have a less immediate impact but which over time make a meaningful difference to the performance of the organisation. For example excellent planning and preparation that results in a high quality outcome; care taken to avoid mistakes; the delivery of very high levels of technical service in a way that also protects the financial performance of the business; contribution to effective team working. The kind of high quality, reliable and collegiate performance which, over a year, makes a real difference to the company. People who deliver this kind of performance establish a personal reputation for quality and reliability and become the ’go to’ members of the team that the organisation really relies on.
• Impact: Reliable, collegiate, high standards which over a year, makes a real difference to the company. People who deliver this kind of performance establish a personal reputation for quality and reliability and become the ‘go to’ members of the team that the organization really relies on.

About Us

We are the people who use our big boxes to make a massive difference. We believe in the positive impact of power and the ability to control temperature. We believe what we do opens up opportunity and creates potential for individuals, communities, industries and societies over the world. We believe when we work together we can do anything. We believe in the power of our team. We are the people who keep the lights on. And we recruit the best talent, too.

Our four values help us get even better at what we do. It’s the Aggreko way of working – we call it Always Orange.

Always Orange means:

Being dynamic: We’re nimble and are always ready to react to an ever changing world.
Being expert: We know our stuff, we’re great under pressure and we thrive in our busy, fast-paced, deadline-driven environment. We use our experience to make a difference. We know how to challenge and we have the courage of our convictions.
Being together: We play for Team Aggreko and value the expertise of everyone around us. We’re accountable and we hold others to account.
Being innovative: We never miss an opportunity to learn, to look out, or to be better.

Aggreko is an equal opportunity employer. We are committed to providing an inclusive environment that allows each employee to be their best based upon their merit, talent and aspiration. We do not discriminate, and we abide by the laws in the locations in which we operate.