IT Deskside Support

☞ Cognizant

Visualizza: 110

Giorno di aggiornamento: 25-11-2025

Località: Brussels Brussels Capital

Categoria: IT - Software

Industria: IT Services IT Consulting

Posizione: Mid-Senior level

Tipo di lavoro: Full-time

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Contenuto del lavoro

Essential Requirements

Experience and Skills:

  • Minimum of 10 years’ experience in IT support in a corporate environment.
  • Troubleshooting in a corporate computing environment.
  • Investigation and diagnostic skills.
  • Experience with Microsoft Windows 10.
  • Proficiency in the Microsoft Office 365 suite of applications and Teams.
  • Familiarity with iPhone/iPad technology and mobile apps.
  • General user administration tasks.
  • Data/voice cabling and patching skills.
  • Experience with Azure Virtual Desktop.
  • Ability to manage expectations by sitting down with stakeholders.

Desirable Qualifications

  • Experience working with Legal tools in the legal sector.
  • Familiarity with the iManage Document Management System.
  • Experience with Service Now ticket logging.
  • Microsoft Certified Desktop Support Technician (MCDST) or above.
  • Working knowledge of ITIL/Service management best practice.
  • Accredited ITIL certification (Foundation level).
  • Experience in leading small projects.

Competencies (Non-Technical)

  • Good, confident communicator in English and French.
  • Positive attitude, well-motivated, and keen to learn.
  • Ability to work independently, take responsibility, and show initiative in resolving support issues.
  • Commitment and energy, including availability to work outside normal office hours when required.
  • Good interpersonal skills with the ability and drive to work well as a team lead.

Role Summary/Purpose Of Job

  • General IT service and user support: Provide support at all levels, both face-to-face and through various communication channels.
  • Logging support requests and incidents: Document and track reported issues.
  • Monitoring and completion of issues and requests: Oversee the resolution of problems received by the IT Service Desk, escalating when necessary.
  • Troubleshoot problems: Use diagnostic tools and escalate issues as needed.
  • Liaise with regional offices and third-party suppliers: Collaborate to resolve user support issues.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 17 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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Scadenza: 09-01-2026

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