IT Service Manager

☞ TUI

Visualizza: 155

Giorno di aggiornamento: 16-11-2025

Località: Ostend West Flanders

Categoria: IT - Software

Industria: IT Services IT Consulting Software development Travel Arrangements

Posizione: Mid-Senior level

Tipo di lavoro: Full-time

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Contenuto del lavoro

We’re looking for a skilled IT Service Manager to ensure the quality of IT services meet the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties and acting as a service interface between the business and IT.

As the TUI IT Service Manager for the Western Region you will work close with other domains to ensure excellent 24/7 service and support of our infrastructure, software and applications across the business. You will be supporting the Incident/Problem/Change Management whilst participating in an on call rota for out of hours Major Incident Management. In addition you will coordinate Major Incidents, issue communications. You will work closely with the Business to review and report on Technology Services based on metrics and contribute to a culture of continual improvement.

How you can make an impact?

There Are Many Ways For You To Get Involved
  • Support the strategy for the Service Delivery function, contributing to strategic initiatives and imbed a culture of continuous improvement
  • Contribute and champion a Service Delivery culture, promote on-going service improvements to improve quality and end user satisfaction.
  • To maintain ownership of incidents inclusive of Major Incidents and facilitate the communication of incident updates to customers provided by the support teams.
  • Track major / recurring problems and working with relevant teams to ensure improvement for the performance of their services.
  • Create and maintain detailed reporting on IT and Product Support tickets, SLAs and KPIs.
  • Understand the user experience of our systems and provide improvement plans where necessary. Manage smaller scale projects through to delivery to improve the Service.

Who we are looking for?

There is more than one way to the perfect fit – here are some of the things we are looking for
  • Must aspire to a culture of service excellence: always putting the customer, our people and our business at the centre of everything.
  • Experience of implementing KPIs/ SLAs including maintaining work to meet the SLAs / KPIs.
  • Experience managing stakeholders.
  • Experience of problem and change management.
  • Experience implementing and improving service management processes and procedures
  • Able to develop an E2E view on our IT systems

You and TUI

Working at TUI brings with it many benefits, perks and fun:
  • Annual cafeteria plan regarding terms of employment;
  • Health & Wellbeing: sports, nutrition and inspirational sessions;
  • Employee benefits on travel;
  • Life Long Learning (online/offline);
  • After effort comes relaxation through numerous staff activities.

TUI Netherlands, together with TUI Belgium, forms the TUI Benelux cluster. Both countries serve their own internal markets with Tour Operators, their own Airlines and Retail, but work closely together in many areas and benefit from the joint scale.

If you would like to know more about why TUI Group is the global tourism leader and why we are active in the field of diversity and inclusion, please go to careers.tuigroup.com
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Scadenza: 31-12-2025

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