IT Technical Support Officer (entry level)

The European Environmental Bureau is the largest and most inclusive European network of environmental citizens’ groups – and the only one that works on such a broad range of issues. We advocate for progressive policies to create a better environment in the European Union and beyond.

We are looking for technically skilled candidates with excellent interpersonal skills for the IT Technical Support position. IT Technical Support Officer will help Office and IT Coordinator to troubleshoot technical issues, provide timely feedback to staff members, and support the roll-out of new applications/processes, among other duties.

Moreover, IT Technical Support Officer will need to talk to staff members and external service providers customers directly, as well as create written documentation, requiring excellent written and verbal communication.

The work consists of:

• Answering internal IT requests
• Managing user accounts and licences (Microsoft 365, Dropbox, Skedda, phone,…)
• Installing, configuring and maintaining Windows laptops
• Assisting the IT Coordinator in the management of the IT infrastructure (server, WiFi, Firewall,…)
• Purchasing IT equipment in collaboration with IT Coordinator and the Finance Director
• Installing and managing videoconference equipment.

Qualities and experience:

• We are open to all graduates, an ICT related academic background is considered as an asset
• Passionate about IT, previous experience is considered as an asset

• Speak and write English fluently, good level of French is considered as an asset
• Well organised and practical, with a logical, analytical approach to problem solving
• Able to talk about technology in simple terms

• Excellent interpersonal and communication skills
• Eager to learn
• Pays close attention to details
• Subscribes to the EEB’s values.

The EEB offers:

• A monthly pre-tax salary starting from 2500 EUR depending on the level of experience, coupled with various benefits (holiday bonus, 13th month, pension scheme, luncheon vouchers)
• Full-time fixed-term contract of one year
• A dynamic, friendly, flexible working environment where the staff follows a mix of working from the office and home (also beyond COVID19 restrictions)
• An organisation promoting a healthy life-work balance
• An organisation committed to our values of democracy, fairness, respect, integrity and sustainability.

How to apply:

Applications consisting of a letter of motivation and a comprehensive CV should be sent to personnel@eeb.org. Only applications comprising these two elements will be considered. Please clearly mark: “IT Technical Support Officer” in the subject of your email.

Location: During COVID-19 times, the EEB follows government recommendations to ensure the safety and wellbeing of all its staff. We offer Belgian contracts under Belgian law. The candidate must commit to being officially registered in Belgium and working most of the time from our office in Brussels (due to the pandemic this currently entails a maximum occupancy for the office with a largely work from home in Belgium arrangement).

Deadline for Application: 16 January 2022

Interviews first round: Mid-February

Starting date: As soon as possible

The EEB is an equal-opportunities and family-friendly employer. We encourage applications from a diverse range of candidates.

Due to limited staff resources and numbers of applications anticipated, only candidates selected for interviews will receive a reply.

Please read our recruitment privacy statement before applying: https://eeb.org/eeb-recruitment-privacy-statement/

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