ITSM Administrator

☞ Enterpryze Consulting Ltd.

Visualizza: 115

Giorno di aggiornamento: 04-11-2025

Località: Brussels Capital

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione

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Contenuto del lavoro

ITSM Administrator


  • Working Location:Brussels, Belgium
  • Security Clearance: NATO Secret
  • Language:High proficiency level in English language



EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· 3+ years of experience in IT Service Management based on BMC ITSM Suite, BMC Service Request Management and BMC Smart Reporting
· System Management knowledge of Windows and Linux Operating Systems
· Advanced skills in MS Office Suite (Word, Excel, Outlook, PowerPoint)
· Experience and certification in IT Service Management (i.e. ITIL V3 or V4)

Desirable Qualifications/Experience:
· BMC Certification in IT Service Management based on BMC ITSM Suite, BMC Service Request Management and BMC Smart Reporting
· Prior experience and references of working in an international environment comprising both military and civilian elements
· Some knowledge in MS SQL Database administration, performance management, data modelling and data representation
· Experience in large IT infrastructure (data centres, networking, security, end user devices) implementation projects

DUTIES/ROLE:
· Provide Level 1 (First Line) and Level 2 (SME) Support of the ITSM Applications. Work as assignee and coordinator of the SMC Support Group tickets in accordance with the defined SLA goals
· Support the ITSM Applications by performing health checks, configurations, validating data integrity, IT Service Continuity Management and Recovery
· Implement procedures, tools and techniques for monitoring and managing the health and performance of the ITSM applications
· Document the design and configuration of the ITSM applications and the required operating procedures
· Proactively engage in the Continual Service Improvement of the assigned systems
· Develop, test, update and manage the Service Request Definitions in the Service Request Portal
· Create and maintain the necessary ITSM reports
· Deliver the ITSM applications services following the best practice standards
· Perform other duties as may be required
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Scadenza: 19-12-2025

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