Junior IT Support Engineer (M/V – Region Brussels)

☞ BlueIT

Visualizza: 135

Giorno di aggiornamento: 16-11-2025

Località: Brussels Brussels Capital

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione

Industria: IT

Tipo di lavoro: Voltijds

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Contenuto del lavoro

Are you searching for an opportunity to boost your ICT career? For a brand new project in Brussels, we are looking for a team of support engineers, where the technical skills and positive attitude are their strongest points.

In this team you will start with a large migration project to a O365 environment. After that you will move to a permanent position on the support desk. Depending on your experience, you will start in 1st level or 2nd level support. Once you achieve the right experience, there will be several career opportunities.

In order to assure a kick-ass start, the opportunity is offered to obtain the required certificates immediately.

Our client is a worldwide construction company that has aleady earned its place in the top 100 world ranking. The head quarter is in Brussels and they do projects in Europe, Middle-east, Africa, North- America and Asia


What’s in a workday?

1st level

  • The responsibility of 1st Level Support is to register and classify received Incidents and to undertake an immediate effort in order to restore a failed IT service as quickly as possible
  • If no ad-hoc workaround nor solution can be achieved, 1st Level Support will transfer the Incident to expert technical support groups (2nd level support)
  • 1st Level Support also processes Service Requests (resetting a password, setting up a new company laptop, or moving equipment from one location to another,…)
  • 1st Level Support keeps users informed about their Incidents’ status at agreed intervals

    2nd level
  • 2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st level support.
  • If necessary, it will request external support, e.g. from software or hardware manufacturers (3rd level support).
  • Create and update Knowledge Base procedures, known problems KBs,… to be used by 1st level support)
  • If no solution can be found (fe. Only workaround), the 2nd Level Support passes on the Incident to Problem Management
  • 2nd level support handles problems for root causes
  • When root cause for problems is found, a change needs to be created to resolve the issue that causes the incidents

your hardware

1st level
  • You speak fluently ENG- Dutch or ENG- FR
  • You worked in a service delivery environment using service desk application tools and you are able to properly register incidents / service requests and follow Knowledge Base procedures to resolve/restore service
  • First experience of ITIL principles and working practices. Idealistic you already have a certificate of ITIL or you are willing to achieve this within 6 months.
  • You have a first experience of core Microsoft technologies such as Office 365 and Windows X (equivalent knowledge certification MD-100)
  • You always keep the focus on the end user and ensure that he is operational again asap
  • You are flexible, love to work in a team and mlay eventually participate in the on-duty call.
  • You are in possession of a driving license B

    2nd level
  • In addition to the required skills for level 1 support, you already have a deeper general ICT knowledge of AD, AAD, O365, Sharepoint, Intune, Security (MFA, CA, M365 Defender,…), networking and windows X
  • You have a strong analytical and problem-solving ability and always strive for the best result
  • You have good documention skills
  • You are the smooth link between the 1st and 3rd line.

your software

  • Born with an BlueIT- Attitude
  • Sharing knowledge = caring
  • Growth mindset
  • I can fix IT!
  • Proactive effort
  • Work hard, play hard!

what’s in it for you?

  • 32 days off with 12 ADV dagen
  • Training budget for obtaining certificates and bonus when achieving them
  • Working in a young growing company (35 employees) with career opportunities
  • After the migration project, 2 Home working days will be provided for a good work-life balance
  • From day 1 you receive a company car with fuel card!
  • Flexible working hours between 6 am and 6 pm with a fair turn among your team members
  • Full-time permanent employment with interesting salary conditions
  • Extra- legal benefits such as meal vouchers, eco vouchers, hospitalization and group insurance,
    personal laptop, mobile phone subscribtion, 13th month and net fees for internet, carwash, etc…
  • Open, transparant corporate culture where independent work is encouraged
  • Teambuildings & events where you keep laughing and chatting about!
  • Modern and young work environment where personal development is important and talent is
    recognized
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Scadenza: 31-12-2025

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