L3 VTC Support Engineer

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L3 VTC Support Engineer

• Working Location: Mons, Belgium
• Security Clearance: NATO Secret /SC
• Language: High proficiency level in English language

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

· University Degree in Electrical and/or Electronics Engineering, Telecommunications, with 3 years’ post related experience, or a Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification orprofessional accreditation with 5 years’ post related experience

· Comprehensive knowledge of the principles of command and control (C2) systems

· Very good working experience of/with protocols: H.323, SIP, SIPoTLS, HTTPs, SSH, Telnet DNS, SMTP, API, NTP, SNMP

· Worked with common monitoring solutions, such as CA Spectrum and Netscout nGeniusOne, for 2+ years

· Worked in a network, Operation center or service desk function with customer and user contact in 3+ years

· Practical work knowledge in network environment areas, such as VTC over IP, Serial VTC and/or VoIP

· Very good knowledge about Routed Network Environments and Switching Network Environments

· Experience in documentation of solutions, maintaining user / administration guides and step-by-step instructions

· Practical experience in the use of modern concepts and accepted industry standards for configuration management, quality assurance and testing

· 5 years’ operation and configuration experience of Poly VTC endpoints and MCUs

· Very broad operational and configuration knowledge of VTC management appliances such as; Real Presence Resource Manager, RMX MCUs, Distributed Management Application (DMA) 7000

· 5 years’ experience with design, deployment and configuration of VTC solutions including MCUs, management appliances and endpoints

· Familiarity with VNOC applications including Centralized Scheduling tools, Call Detail Record reporting tools and automated fault identification tools

· Ability to configure, optimize and diagnose VTC CODECs including Poly HDX models and Poly Group models

· Ability to query VTC core devices such as management appliances, MCUs, Gatekeepers and quickly resolve customer issues including: scheduling conflict or failure, missing participants, poor audio or video, dropped calls, bandwidth provisioning

· Proficient in utilizing Audio Video control solutions such as Crestron, Extron, AMX

· Broad experience with design, deployment, testing and evaluation of Application Gateways (Session Border Controller), such as ACME Packet, Cisco CUBE, Cisco VCS Expressway, Poly DMA-Edge and Poly RPAD

Desirable Qualifications/Experience:

• A formal post-secondary training in IT
• Commercial certifications; Security+, CCNA, Poly CVE
• Ability to navigate, influence and negotiate with all levels of the organization, business partners, customers and users
• Strong communication skills and the ability to be concise in both written and verbal communications
• Prior experience of working in an international environment comprising both military and civilian elements

DUTIES/ROLE

• Able to articulate, verbally and in writing, expert designs, ideas, concepts and solutions
• Responsible for the delivery of 3rd level help desk services for Operations, Exercises and the
• Static VIDEO MCU Backbone & other NATO VIDEO conferencing Equipment
• Perform remote fault diagnosis at Operational, Exercises & other NATO sites using the VIDEO Management System
• Perform remote routine maintenance of Operations, Exercises and the static VIDEO infrastructure, management appliances and other NATO VIDEO equipment
• Perform the update of directory tables
• Perform required changes to the system documentation
• Perform backups and restores of VTC core devices; MCUs, Management Appliances, Session Border Controllers across a wide area network
• Advise on fault diagnosis throughout NATO sites utilizing a number of management platforms (e.g. Netscout, lntermapper, Splunk)
• Coordinate with sites to implement VTC elements centralization, standardization and best practices
• Liaise and collaborate internally throughout the NCI Agency Service Line infrastructures and to external organizations for fault rectification activities
• Responsible for the maintenance of Standard Operating Procedures within the VTC Cell
• Configuration, and evaluation, of test scenarios within the NGCS Reference Facility, pertinent to the area of VTC configuration problem resolution
• Operate provided management tools and capabilities
• Ensure a common understanding of the available toolsets and method of utilization within the centralized and distributed user base
• Investigate and propose long term solutions to encountered equipment and configuration problems

Job Types: Full-time, Freelance

Salary: €50.00 - €60.00 per hour

Schedule:

• Monday to Friday