Manager, Implementation

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Implementation Customer Delivery Europe is in the center of Mastercard Europe Organization and the key contact between the Divisions, Operations and Technology, Global products and the other business units. The Customer Implementation Services (CIS) group works in a customer-facing environment, drives new and existing products/services to market from a transaction processing implementation perspective. The team is delivering standard and complex implementation activities, ensuring high quality service to our customers, applying project management, guiding the customer through the different tasks that need to happen in order to become live in the market and ensuring high reliability of the implementations.




Your role in this equation;

• Playing an instrumental role in the technical delivery of API oriented solutions and building a domain of expertise on existing and new Mastercard products.
• Integrating a dynamic and motivated team dedicated to new technologies with the aim of defining solutions to improve and facilitate the implementation of technical deliverables.
• Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project.
• Execute extensive and comprehensive initial end-to-end processing system impact analyses.
• Document the customer needs and assess the implementation impacts on customers’ and MasterCard’s processing systems and platforms.
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Actively supporting implementation and delivery managers with in-depth technical analysis and detailed investigations.
• Work and partner extensively with our operational, product integrators and delivery teams.
• Provide trainings within customer delivery organization, customers and share knowledge to scale up processes and new API products.
• You need to feel comfortable interacting with stakeholders at various levels and be an excellent communicator.
  

All About You:
Education:
Bachelor’s or Master’s degree in Information Technology, Computer Science, Exact Sciences, Business or proven experience in a similar role and in a client facing position.




Knowledge and experience;
One to three years of “Information Technology” system knowledge, with strong understanding of project management.

• Exposure in implementing APIs, SDKs and developer facing products.
• Working knowledge of designing, building and maintaining APIs.
• End-to-end project management experience with external parties on various levels of engagement through emails and/or conference calls/face-to-face meetings.
• Strong understanding of object oriented languages such as Java, C#, PHP, Python, Ruby.
• Familiar with SQL databases, XML or JSON formats.
• Familiar with Cryptography (RSA standards, x509 standards, ciphers, application of cryptography in MTLS, digital signing, encryption)
• Familiar with Networking, Internet protocols (TCPIP, http(s), ftp(s), routing, content delivery network) and architecture (load balancing…).
• Great technical troubleshooting skills.
  

Skills and Abilities;

• Excellent written and verbal skills in English.
• Strong project management skills.
• Team player with excellent communication and people skills.
• Ability to manage and drive change in a technical work environment.
• Ability to coordinate processing theory /principles with business impact.
• Ability to work on complex type of projects with a particular attention to detail and multi-tasking skills.
• Great problem solving and logical thinking skills.
• Eager to learn with an interest in new or emerging technologies.
  

Plus to the profile;

• Experienced with payment industry; Mastercard core (ISO8583, authorization/clearing/settlement).
• Understanding of payment regulatory initiatives; PSD2 & SCA.
• Has done mobile app programming and or web app programming.
• Has done integration to cloud based system or third party system.
• Certified Prince2, Six Sigma, Scrum master.
• Speaking several languages is a plus.

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.