Mastercard Academy Event Co-ordinator

Mastercard Academy Event Co-ordinator Event Co-Ordinator – Mastercard Academy Europe – Rosetta contract

Who is Mastercard?
Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.
As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.

Overview?
The Mastercard Academy was established over 30 years ago to help Mastercard customers and partners gain the knowledge, skills and insights needed to succeed in the world of payments.
Over this time we have developed our training offering to include a range of topics and areas that keep pace with an ever changing world.
Through our many training programmes and events, customers can learn more about Mastercard’s payment solutions and processes, and how to get the best from them. They can also find out more about the wider world of payments covering the latest trends and developments in digital and new payment channels. Our aim is to deliver learning experiences that are effective, impactful and enable our ambition to be the most innovative payments training organisation.

Role:
The Mastercard Academy team in Europe is looking for someone to actively contribute to the customer experience by taking responsibility for coordinating virtual and face-to-face trainings.

The candidate will be responsible for working closely with the rest of the Academy team and trainers from across a number of departments and will be involved in overseeing the successful production and delivery of live events (webinars) and trainings through our learning platform - Academy on the Web. As such you will gain wide exposure across the Mastercard business and have an opportunity to learn more about the payments industry.

This client facing position, will require you to work as part of a team to coordinate and manage the end-to-end process of the many webinars and training events we deliver including invitations, registrations, trainer rehearsals, customer platform support (Adobe Connect, Zoom or Teams), design support (PowerPoint, videos, quizzes & polls) and event evaluation.

All About You:
The ideal candidate is passionate about the customer engagement and experience, highly motivated, intellectually curious with an entrepreneurial mindset.

Other key skills and experience we are looking for within a successful candidate include:

• customer focused mindset with a focus on the user experience
• great organisational skills and someone who has an attention to detail
• good written and verbal communication skills
• creative in drafting engaging presentations as well as videos, visuals and other collaterals
• takes ownership and is always looking for potential solutions to solve problems
• technology minded with experience of, or the ability to learn quickly, virtual platforms such as Adobe Connect, Zoom and MS Teams
• Good command of the Microsoft Office Suite
• Fluency in English (spoken and written); any other language is a plus
• As a strong team spirit and ‘grow together’attitude

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.