MS Engineer L1

☞ NTT Ltd.

Visualizza: 130

Giorno di aggiornamento: 16-11-2025

Località: Diegem Flemish Brabant

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione

Industria: IT

Tipo di lavoro: Voltijds

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Contenuto del lavoro

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.


At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

We are currently looking for a Service Delivery Remote Support Engineer L1 to support the business in achieving its strategic objectives.

As Service Delivery Remote Support Engineer L1 you will join the existing team to monitor and support our clients. This task is executed remotely. The Service Desk Analyst is responsible for ensuring timely restoration of service for Dimension Data clients by managing requests (Incidents, Service Requests, and Events) through to successful completion.
You will work in a team that does 24/7 shifts and will therefore be required to work morning, evening, night and weekend (day/night) shifts.

Working at NTT

As Service Delivery Remote Support Engineer L1, you will

  • Operate in medium complexity environments and be responsible for ensuring the timely restoration of service for Dimension Data clients by managing requests (Incidents, Service Requests, Monitoring Events) through to successful completion.
  • Receive, validate and log client requests.
  • Ensure that a professional level of service quality is maintained and that clients are satisfied.
  • Conduct regular follow up on call progress by tracking requests and determine current activity on it, providing regular feedback on progress.
  • Analyse and interpret the requests to ensure that the classification. prioritization and escalation of the requests are correct.
  • Ensure the correct escalation procedure is followed on all critical calls and requests.
  • Work closely with his/her colleagues and/or 3rd parties to ensure the swift resolution of faults.
  • Coordinate product requests and liaise with relevant business colleagues to ensure resolution.
  • Ensure that all relevant documents related to the fault are maintained.
  • Provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf.

What will make you a good fit for the role?

Standard career level descriptor for job level:
  • Develops professional experience
  • Applies policy and procedures to solve variety of issues
  • Problems are moderate in nature
  • Build productive internal and external working relationships
  • Receives general instructions on routine work
  • Receives detailed instructions on new work
  • Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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Scadenza: 31-12-2025

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