Network Support Specialist

Contenuto del lavoro

Role: Network Field support Engineer Role

Location: Beerse, Belgium

Type of employment: TP Contract

Duration: 6 months and extendable

Client: HCL

Language: Fluent Dutch and English

Job Description

Roles & Responsibilities:-

• Work with different types of Ethernet and fiber Cables . Follow cabling standards (TIA-568 standard) & fiber testing equipment
• Under break fix activities repair eplace faulty equipment and software to the applicable OEM recommendation, peripheral cabling (E. g patch cables used to connect wall blocks, line interface units, etc.)
• Tasks to be performed by FSO under onsite MACD’S are below

o Add/remove CSU/DSU

o Add/remove out of band access devices/modems

o Add a router, switch, firewall or its modules and cards (chassis-based or non-chassis based)

o Rogue device identification (tracing the cable from the switch to the end location)

o Wiping configs

• Use MS Visio to create applicable documentation and security and network related knowledge to perform these tasks (e.g., network diagrams, CMDB data, compliance documentation, DNS records, Change records)
• Perform Site surveys (including wireless LAN site surveys) to capture all in-scope equipment and related peripheral Equipment located at a Site, and to ensure all Site documentation is accurate and up-to-date and conducted in accordance with client and OEM standards.
• Provide support to network & security devices, un-racking, packing, installing and shipping equipment to multiple locations.
• Work on switches types like Access Switch, Core Switch, Server Farm Switch, Distribution Switch
• Perform RMA process

o Replacing network hardware,

o Label patch cords,

o Un-rack defective hardware,

o Install RMA hardware into the Rack,

o Repatch copper and Fiber cables

o Upgrade the hardware with JJTS standard code / IOS

o Complete UAT testing

o Ship back the old hardware

o Replace or install new network hardware

o Need to work with tools they will need to use to perform FSO work

o Screwdriver,

o Laptop,

o Hotspot,

o Console Cable,

o SecureCRT or PUTTY software,

o Working knowledge of WebEx / Skype / Teams and AWS

o Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices

o Perform wireless LAN survey for break-fix with proper equipment & training

o Local contact point for escalated / aged / outstanding incidents & iTASK

o Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc)

o Coordinate and manage communication with SDL, and J&J Network Team (e.g. incident update)

o Follow up and support on operation team open RITMs

o Support other initiatives like TLM, Capacity, Release, Problem management

o Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count)

o Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required

o Perform CSR / MACD / Project work as FSO

o Support HCL Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training and others

o Other Field Services activities as per business requirement & emergencies at all times