OnSite IT Service Agents (RSS)

☞ Retail Support Services - RSS

Visualizza: 145

Giorno di aggiornamento: 16-11-2025

Località: Zaventem Flemish Brabant

Categoria: IT - Software

Industria: Retail

Posizione: Associate

Tipo di lavoro: Full-time

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Contenuto del lavoro

RSS,is looking forward to hiring 8 OnSite IT Service Agents, to provide onsite IT support in stores (supermarkets) and warehouses.

As an OnSite IT Service Agent, you’ll be dealing with a broad range of IT related incidents, going from hardware repairs or hardware replacement, to basic network troubleshooting and issues with software / applications.

General tasks and responsibilities of an Onsite IT Service Agent are among others:

  • The responsibility to solve IT related technical problems in a timely manner, and provide suitable fixes.
  • Choose between remote fixes or on-site interventions, based on your judgment and the judgement of your direct supervisor.
  • Comply with predefined SLA’s, when doing onsite interventions.
  • Take ownership of the local problem(s) and of the solution(s):

-> Link the incident to the root cause, and decide about next steps.

-> Decide about concrete support actions that must be taken, execute these actions yourself, or escalate to 3th line specialists.

-> Give comprehensible and informative feedback to the 1st and 2nd line helpdesk agents, and in some cases directly to your internal customer.

-> Close collaboration with other colleagues and with external parties / service providers.

-> Help optimizing internal processes and procedures.

-> Listen to your internal customers, put them at the heart of the action, meet their expectations and anticipate their future needs.

->Make customer satisfaction a permanent point of attention.

Your Profile

  • Minimum high school degree, preferably with additional courses in the field of information technology.
  • Approximately 4 years of experience as a 1st line Onsite IT Support Engineer, or equivalent by experience.
  • Experience with supporting hardware and software in a retail environment would be a very big plus.
  • You are able to judge the impact of a technical failure on the store owner’s business, as well as on the Mother Company’s overall business in case of IT problems in warehouses.
  • You are stress resistant, able to anticipate peak times.
  • Fluency in Dutch and French. Able to communicate in English as well.

Our Offer

• A permanent (and key) position in our young and dynamic team.

• An attractive salary, company car and fuel card.

• Flexible time schedule with shift advantages.

• A pension plan, meal vouchers, bonus plan and net remuneration, laptop, smartphone.

• Permanent training, the possibility to grow, internal career opportunities.

• An accessible head office without parking problems.

•Flexible working hours and the possibility to work from home, for a better work / life balance

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Scadenza: 31-12-2025

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