Operations & Customer Success Manager (Belgium based)

Contenuto del lavoro

About Sitemark:

Our mission is to accelerate the world’s energy transition through digital solutions. Founded in 2016, Sitemark has since grown into a world leader in the solar industry. We have developed a market-leading software platform that digitalizes solar plants across their entire lifecycle.

• Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests.


• Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases.


• Build and maintain strong customer relationships to enhance loyalty and retention.


• Deliver product training and education to maximize customer value.


• Coordinate with internal and external stakeholders for efficient and high-quality service delivery.


• Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members.


• Manage data acquisition, including expanding drone pilot network and negotiating pricing.


• Project manage field operations, addressing issues promptly and maintaining customer communication.


• Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution.


• Utilize organizational skills to manage multiple functions and projects simultaneously.


• Identify process gaps and streamline workflows for operational excellence.


• Create a structured customer onboarding process for smooth transitions and successful adoption.


• Anticipate risks and implement mitigation plans to minimize disruptions.


• Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.

• Bachelor’s degree or higher in a relevant field.


• Excellent English and French communication skills (additional languages are a plus).


• Minimum two years of experience in high-tempo operational environments.


• Quick learner with strong decision-making and problem-solving abilities.


• Exceptional planning, scheduling, and stakeholder management skills.


• Ability to work independently and collaboratively in team settings.


• Proactive mindset with a focus on process improvements.


• Business and tech savvy, staying updated on industry trends.


• Analytical skills for data interpretation and insights.


• Persuasive communication style with diverse stakeholders.


• Familiarity with customer relationship management applications.


• Strong interpersonal skills and attention to detail.

Nice to Haves:

• Experience in photogrammetry, Lidar, and UAV operations.


• Knowledge of the solar industry and regulations.


• Experience in customer success management.

• Exciting job with continuous learning opportunities.


• Impactful role in a fast-paced, globally-focused tech company.


• Competitive salary package and attractive benefits.


• Collaborative and positive work environment.


• Interesting home working policy for flexibility.