Process Operations Manager

The Role

Job description

Ready to make an impact? Love to take on any operational challenge and get a kick out of optimizing processes? Then join the Power Technique Service Division at Atlas Copco Airpower, where you work closely with customers, get loads of exciting possibilities, and have your initiatives realized.

Operational efficiency is a key performance indicator for the Power Technique Service Division. We are searching for a Process Operations Manager to lead a team of Business Process Experts and to work closely together with the Vice President Operations and Technical Support.

As Process Operations Manager you hold a key position in the Power Technique Service Division with focus on operational excellence for both our direct and indirect operations. It’s your responsibility to define, develop and implement processes, solutions and best practices in the area of CRM (Customer relation management – sales process) and Service To Close into our entities which will lead to improvements in operational efficiency and ensure the highest level of customer satisfaction. You will define the processes and projects together with Divisional management and the local organizations, have them implemented, organize/conduct training, visualize through business intelligence and follow through assisting the Customer Centers focusing on process implementation and alignment.

Mission

This role includes but is not limited to the following activities:

• 
  Define, develop and maintain a highly efficient and agile operational model covering both the direct and indirect sales channels and full product portfolio of the PT business area.
• Define and map operational process flows, standard operational procedures and best practices leading to operational excellence.
• Lead the implementation and harvesting of the SAP Act! service template and C4C ensuring the requirements are met.
• Support the Customer Centre in implementing best practices for their organizations.
• Provide systems and processes making it easier for our Customer Centers to ensure a better service and quality for superior Customer satisfaction.
• Ensure that current systems and processes are aligned and maintained
• Proactively seek for continuous improvement in the Customer Centre operations
• Development and monitor an easy set of KPI’s to support operational excellence and transparency
• Further develop, implement and maintain the Mobile Solution for technicians Project to create further efficiency in the Customer Centers
• Define, develop and implement sales efficiency processes in Customer Centres (e.g. quoting, lead generation, configuration, …) contributing to pro-active sales
• Ensure IT involvement in finding and developing solutions to further improve relationships and alignment of processes and applications within Atlas Copco.
• Collaborate closely together with product marketing, business systems and technical support team to have a smooth introduction and efficient process on new developments
• Play the role of the customer and customer centre from operational point of view in divisional developments

What you can expect from us?

A friendly, family-like atmosphere
A culture known for respectful interaction, ethical behavior and integrity
Plenty of opportunities to grow and develop
New challenges and new things to learn every day
Potential to see your ideas realized and to make an impact

What we expect of you?

Experience and personality requirements

Preferably you have worked several years in a Customer Center or Division with systems and processes that support our direct and indirect service organization. Or you’ve had a profound, matching experience in a similar environment.
Implementation of continuous improvement and change management programs
Be passionate about the service business, strong sense of urgency and understand that a competent and motivated organization drives great results.

Your personality matches our We Are Power Technique Service-mentality:

• 
  You have a problem-solving mindset and strong customer support focus
• You have a pragmatic approach to new challenges and the ability to rapidly switch tasks depending on priorities
• You enjoy working as part of a team to find the best solution to each challenge
• You understand the need for excellent communication to reach out in the global organization.
• You are result oriented with a self-motivating personality.
• You have a keen interest in the culture and the way of doing business in different countries, multicultural environment and are willing to travel on a regular basis.

Knowledge

• 
  The candidate shall have excellent command of English and other languages are an asset.
• Knowledge of SAP and C4C is an advantage.
• Educational requirements
• Technical University degree or similar through experience

City
Antwerp

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.