Quality Assurance Assistant - 6 month contract

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We are looking for a Quality Assurance Assistant to join the team based at our Nazareth, Belgium location. This will report to the Quality Systems Manager and we envision this contract covering January - May 2022.

Main Objectives:

• Working on own initiative; provide administrative support in a timely, efficient and accurate manner in a team environment.
• Dispatch and handling of complaints in a timely manner.
• To assist in any area of quality at Perrigo CSCI level
• Works under general supervision

Responsibilities:

• Management of the online Learning Management System
• Complaints administration and investigation
• Perform complaints administration for all product types
• Coordinate complaint investigations for Medical Device products, cosmetics, medicines and other product categories if necessary.
• Acts as a back-up for complaint handling on other product categories
• Review complaint reports and data
• Follow up corrective actions
• Propose improvements to the effectiveness of complaint handling
• Assist in the trend analysis of Complaints
• Assist in setting up Quality agreements with the affiliates or other service providers.
• Maintain and management of access rights in Sharepoint, S-drive, Trackwise,…
• Work on CAPAs and Non-conformities.
• Document Control (archiving, publishing, … documents) and recording of trainings (completing training matrix, competence matrix, tracking the level of training,…)
• General administration work and ad hoc duties as they arise.
• You will be based in the Perrigo offices in Nazareth (near Ghent), Belgium.

Profile:

• Bachelor in science (preferably with 2 years’ experience) or Master in Science or related discipline
• Postgraduate qualification desirable
• No previous experience required.
• Demonstrate the highest levels of professional integrity; inter personal communication skills, commitment and attention to details.
• An excellent knowledge of popular software applications as Word, Excel, Power Point is essential.
• An ability to win the confidence of management and staff and to demonstrate at all times a level of discretion and professionalism.
• An ability to work with a varied workload across the full spectrum of administration.
• A high level of reliability, flexibility and enthusiasm is required and the ability to deliver results while working under tight deadlines and balancing a variety of priorities is particularly important.
• The ability to work within a team environment and also on your own are essential for the successful performance.
• The ability to co-ordinate and positively influence in a way which enhances the overall levels of effectiveness and teamwork of those working in the Perrigo CSCI QA team
• Computer literacy is required, with experience in Microsoft Word and Excel.
• Previous experience with Trackwise is an asset.