Retail Manager - LEGOLAND Discovery Centre, Brussels

Retail Manager - LEGOLAND Discovery Centre, Brussels

Docks Bruxsel, Quai des Usines 163 1000 Bruxelles
Brussels
Belgium

Merlin Entertainments is a business built on fun. We are the world’s second-largest visitor attraction operator and we have over 129 attractions, 21 hotels and 6 holiday villages in 24 countries across 4 continents. Our iconic brands include the likes of SEA LIFE, Madame Tussauds, the Dungeons, LEGOLAND, and more!

The LEGOLAND Discovery Centre Brussels(part of the Merlin Entertainments group) due to open in 2022 is the only LEGO play centre in Belgium, and we are on the lookout for an experienced and ambitious Retail Store Manager to run our attraction shop. Your main objective will be to create magical guest experiences whilst hitting revenue targets every time.

We are looking for a Retail Shop Managerfor our exciting new LEGOLAND Discovery Centre attraction in Brussels.LEGO is a premium brand which connects with those young and old and the retail shop plays a huge part of every LEGOLAND Discovery Centre visitors trip, it will also be a real attraction for LEGO fan’s all over the city who want to get their hands on the latest LEGO sets, making it a retail destination experience in its own right!

This is a truly exciting role to get involved in opening a brand new attraction in Brussels!

What you’ll be doing:

Are you ready to inspire a retail team to deliver magical guest experiences and to inspire the LEGO® builders of the future at the LEGOLAND Discovery Centre Brussels?

• You’ll be a role model in store for guest experience and a true ambassador for the LEGOLAND Discovery Centre brand, spending the majority of your time the shop floor with your team to guide and inspire them to consistently deliver on all KPI and Mystery Visitor targets
• You’ll be a strong, motivational leader, recruiting and developing a top performing team
• You will have overall profit and loss responsibility for the attraction retail shop
• You’ll build relationships with our LEGO team and ensure the shop always has the correct stock levels at all times
• You’ll make sure that the Retail store is always sparkling clean and has excellent visual merchandising
• You’ll be passionate about achieving all of your set retail targets related to Spend Per Head, Cost of Sales Margin and Stock provision

This really is an awesome retail management position set within in an exceptional environment at a magical company!

What we offer:
Alongside a fun and collaborative environment, with a competitive salary, you can enjoy our great benefits package, including a discretionary company bonus, meal vouchers, pension plan and of course a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide! (So whether you’re in Brussels, London, Beijing, Hong Kong or New York - you can visit our attractions for FREE!)

What we need from you:

• Retail Shop Manager experience of a single site – ideally with a brand that focuses on guest experience
• Great people management experience
• You speak Dutch/French and English
• You have experience of maintaining, ordering and forecasting stock levels
• You are passionate about guest service
• You have full understanding and analysis of commercial reports to increase commercial spend per head and drive revenue
• Good knowledge of retail sales systems
• Basic level of health and hygiene to ensure all Health and hygiene; Health and Safety regulations are observed, records maintained and all staff trained.

Everyone Matters at Merlin

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.