(Senior) Account Manager Custom Executive Education Programmes

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Company details

At the Antwerp Management School (AMS), an internationally renowned business school with its roots and main branch in the bustling heart of Antwerp, both young and experienced professionals are supported and guided in their quest for healthy growth and sustainable professionalisation in order to create impact as an individual, business team, company, or organisation.

We are a dynamic, innovative and customer-oriented organisation, driven by an enthusiastic team. Our faculty experts and employees make every effort to offer our customers permanent learning experiences by sharing their state-of-the-art expertise and relevant insights that really matter in daily practice.

The Antwerp Management School aims to maximise diversity and would like to encourage everyone – regardless of sex, religion, ideology, origins, language, functional impairments, etc. – to apply.

Would you like to join our team? We are looking for a (Senior) Account Manager Custom Executive Education Programmes for our Customer Specific Program (CSP) team.

Function

As a (Senior) Account Manager Custom Executive Education Programmes at AMS you are responsible for building and maintaining relationships with new or existing clients and convert learning and development requests into commercial contracts on a regular basis. In this role, you are receptive for all possible client needs and act in the interest of AMS, by stimulating cross-selling. Clients are companies (profit or public domain) looking for development and learning tracks for their organization, specific teams or employees.

You have a strong commercial acumen and enter into dialogue with the professionals and companies to properly understand their learning and development needs. You act as a strategic and supportive partner for your customers for any custom education needs. You are focused on building loyalty to ensure long-term client retention by regularly updating your clients about the knowledge domains of AMS , addressing customer issues and identifying upsells and renewals. You work together with the Program Designer to translate the customer’s requests and needs into concrete learning offers to ensure an authentic learning journey.

With each project you keep a careful eye on the P&L. You monitor the budget and (re)negotiate with clients when needed. You are responsible for the total customer experience and support the program execution. You work closely together with the project manager to guarantee a smooth roll out of the program.

Based on your talent and passion for nurturing client relationships, you establish over time a portfolio of CSP clients and projects and you are able to realize new commercial contracts on a regular basis.

Profile

• You have a commercial mindset;
• You have experience in P&L management;
• You have experience in Key Account management;
• You have an entrepreneurial spirit;
• You have strong networking skills;
• You have outstanding communication and interpersonal skills;
• You are fluent in English and Dutch, being fluent in French is a plus.

Offer

You will be part of one of the world’s leading international management schools. Our organisational culture is warm and open-minded with ambitious and driven colleagues. Our aim is to further internal relationships and to make work fun.

Our customers and many of our staff members come from every corner of the globe, giving AMS a strong international vibe.

Ours is a highly flexible work environment where you can expect a great deal of autonomy and room for deploying and developing your own entrepreneurship. This will allow you to create the work–life balance that works for you.

You will work in a hip and sustainable environment in the very heart of Antwerp.

Besides an appealing salary with benefits, AMS offers the opportunity to further develop your skills and to grow as a professional.

Our motto truly encapsulates what we represent: ‘Opening minds, to impact the world’

In sum, a job that has an impact!