Service Delivery Manager

Contenuto del lavoro

Are you ready to lead and innovate in the world of Managed Services? At Plat4mation Belgium we are seeking a dynamic Service Delivery Manager to be the key liaison for our valued customers. Drive excellence in service delivery, enhance customer satisfaction, and lead a team dedicated to continuous improvement. If you are passionate about making a difference, apply NOW!

What will you do?

Plat4mation is an innovative ServiceNow partner, helping organizations succeed by leveraging innovative technology. As one of the fastest-growing cloud software companies in the world, ServiceNow empowers us to deliver exceptional results. We are seeking a Service Delivery Manager to drive excellence in service delivery processes, ensure high customer satisfaction, and lead our service teams.

As a Service Delivery Manager, you are guaranteed a varied day. A typical few days could see a standup meeting with your delivery team in the morning, discussing the latest results and improvements made for the customer. An online or onsite meeting with the customer in the afternoon, discussing their roadmap, together with a Plat4mation specialist that you invited. After the meeting, you might be following a quick training on service strategy or align with the innovation team you are part of, creating the next service offering to help your customers grow further.

In this varied role, one thing is always the same: the focus on helping our customers succeed, supported and surrounded by the full team of experts in Plat4mation.

Scope of work:

• Manage all service delivery processes and procedures for your customers
• Ensure high customer satisfaction through effective service delivery
• Establish and maintain service levels
• Manage and develop customer relationships
• Lead and manage service delivery teams
• Implement continuous improvement initiatives to enhance service delivery
• Resolve customer issues and complaints promptly and professionally
• Work closely with other departments to ensure seamless service delivery
• Monitor and report on service delivery metrics
• Ensure compliance with company policies and procedures

We ask

• Fluency in Dutch and English; French and German are an additional plus.
• Minimum 3 years’ experience in fields such as Customer Service, Project Management, IT support, People Management, with proven experience working directly with customers.
• Experience with tools and systems such as the ServiceNow Platform or ITSM tools, Microsoft suite, reporting tools, and project management software.
• Knowledge of process improvement and change management.
• You find satisfaction by working with people and are result-oriented.
• An inquisitive mind that is continuously seeking ways to improve our service delivery and enhance the value we provide to customers
• Good understanding of SaaS & PaaS enterprise solutions

What’s in it for you

• Modern laptop and the necessary tech tools to support your success.
• Transportation, internet, and phone allowance to help you stay connected and mobile.
• Mobility budget
• Comprehensive group insurance
• Inclusive medical insurance that covers a wide range of health needs.
• Digital meal vouchers
• A modern, flexible, and multicultural workplace at an innovative and global company that values diversity.
• Ambitious, supportive, and diverse colleagues from all over the world.
• A challenging position with plenty of opportunities for professional growth and development.
• A culture of fun and inclusivity in everything we do, where everyone is encouraged to bring their authentic self to work.

Our culture

At Plat4mation, we focus on channeling your passion to make a meaningful impact while ensuring that the journey is both rewarding and fun. We always go the extra mile to deliver on what we promise!

We are proud to be a diverse and inclusive company where everyone is encouraged to be their authentic selves. We welcome people from all backgrounds and we believe that our differences make us stronger and more innovative. Our team brings a wealth of perspectives and experiences, driving creativity and helping us to solve challenges in unique ways.

To keep this spirit alive, we host a variety of Fun4U activities throughout the year, including global hackathons, social gatherings, and inspiring lunch sessions that foster creativity and collaboration (check out our Instagram page!). Having fun together strengthens our bonds and fuels our collective success.

Your growth is our top priority at Plat4mation. We are dedicated to providing you with the space and support you need to thrive, both personally and professionally. We understand that continuous learning and development are key to our success as a company. That’s why we offer on-the-job coaching and opportunities to explore and enhance your interpersonal skills, helping you to achieve your ambitions and contribute to our goals.

About Plat4mation

Plat4mation is a global ServiceNow Elite partner that makes work flow by maximizing the value of digital transformation and technology. By offering a comprehensive suite of advisory, implementation, and managed services solutions, the company helps its customers across the entire value chain.

Plat4mation has successfully enabled organizations across various industries to optimize operations and enhance productivity by leveraging its in-depth expertise across all ServiceNow workflows. It has earned several awards, including Global & EMEA ServiceNow Partner Awards.

Founded in 2013 and headquartered in Utrecht, the Netherlands, Plat4mation now has 500+ employees and 10 offices worldwide. Learn more at plat4mation.com.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.be@plat4mation.com or apply directly by filling out the form below.