Service Desk Lead

☞ TVH

Visualizza: 165

Giorno di aggiornamento: 16-11-2025

Località: Waregem West Flanders

Categoria: IT - Software

Industria: IT Services IT Consulting Staffing Recruiting Government Administration Agriculture Construction Mining Machinery Manufacturing

Posizione: Associate

Tipo di lavoro: Full-time

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Contenuto del lavoro

2071 - CoE Lead Quality Days

Function
  • As Center of Excellence Lead for our service desk, you are responsible for the practice within a squad and follow-up of a set of CoE members, in order to achieve an optimal functioning of IT and contribute to the realization of the departmental goals with regard to delivery, quality, cost, timing and customer satisfaction.
  • You strengthen Global alignment on Competence Management, being a core member working on the Global CoE backlog, in order to focus on Mastery and Craftsmanship.
  • You coordinate and organise technical activities of the IT support squads in order to deliver efficient and qualitative solutions.
  • You think about and take actions with regard to the improvement of the processes, quality and daily functioning of the CoE members within the existing frameworks in order to strengthen the cooperation with the business and/or (end)user.
  • You coach, motivate and stimulate development of the CoE members (through on the job coaching, pair programming, continuous feedback, follow-up interviews, providing training, recruitment …) in order to grow their competences.
  • You constructively communicate with your CoE members and fellow CoE leads, as well as stimulate a good collaboration with other departments, in order to connect those working to a greater purpose focused on business outcomes.
  • You live the job of your CoE members, by working for a minimum of 50% of his/her time within the support team.
  • You propagate First Time Right, in order to prevent re-iterations over multiple sprints and keep the Time to Market within the expectations of business.
  • You contribute to Service Desk, in order to avoid systemic outages caused by a lack of quality awareness, knowledge sharing, impact analysis, testing or security awareness.
Profile

Must have
  • Bachelor ICT or equivalent by experience
  • Min 5 years of relevant professional experience in IT Infrastructure
  • Good people management skills
  • Organisational and planning skills
  • Communicatively strong
  • Reliable and discrete, positive attitude
  • Diplomatic and problem solver
  • Stress-resistant and flexible attitude
  • Sense of responsibility and initiative
  • Decisive
Nice to have
  • Managerial experience
Offer
  • A competitive salary with benefits such as meal vouchers and insurance.
  • Flexible working hours and a healthy work-life balance.
  • 20 paid vacation days and 12 WTR days.
  • An easily accessible work location, no traffic congestion.
  • Lots of support and an encouraging team of co-workers.
  • An infectious ‘We Are One’ can-do mentality.
  • A people-centric culture where your fitness and mental well-being matter.
  • Healthy lunches and weekly fruit days.
  • Lunch breaks and sports facilities in TVH Park, the company’s green zone.
  • Access to LinkedIn Learning and many in-house and external training courses.
  • Fun afterworks and other optional events (e.g. TVH Kaffee).
Meer info of vragen?

Neem gerust contact op via yentl.van.eeckhout@tvh.com.

Om onmiddellijk te solliciteren, klik dan op de ’solliciteer nu’ knop.
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Scadenza: 31-12-2025

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