Service Level Data Analyst

☞ Brevco Services SCS

Visualizza: 105

Giorno di aggiornamento: 22-11-2025

Località: Braine-l’Alleud Walloon Brabant

Categoria: IT - Software

Industria: Information Technology & Services

Posizione: Entry level

Tipo di lavoro: Full-time

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Contenuto del lavoro

Experience And Education

Essential Qualifications/Experience:

  • Previous experience as a Data Analyst
  • Experience in monitoring service delivery by leveraging data to track performance, identify issues, patterns, and provide insights that enhance service quality and performance
  • Experience in collecting requirements from the SAOs/SDMs to implement descriptive statistical reports on Power BI Dashboards
  • Experience evaluating trends and metric at operational level, daily, weekly and monthly

Duties/Role

  • Design, generate and present Service Level Management reports
  • Work independently to gather data from different domains and propose improvement to drive data integration and automation
  • Support the Higher Management and the SAOs/SDMs in collecting requirements and designing dedicated statistical view over the data
  • Support Monthly and Quarterly meetings with Chiefs/SAOs/SDMs
  • Service monitoring for Operations

ü 4.1.2.A - A requirements analysis document, outlining all necessary specifications for the Operational Dashboard

ü 4.1.2.B - Design and present mockup of the reports to implement in the Operational dashboard

ü 4.1.2.C - Implement the approved reports in the Operational dashboard

  • Service monitoring for Executives/Decision Makers

ü 4.2.2.A - A requirements analysis document, outlining all necessary specifications for the Analytic Dashboard

ü 4.2.2.B - Design and present mockup of the reports to implement in the Operational dashboard

ü 4.2.2.C - Implement the approved reports in the Operational dashboard

  • Attend meeting and prepare Ad-Hoc report

ü 4.3.2.A - Prepare Ad-Hoc reports and Dashboard to support Monthly and Quarterly review meeting based on the Management needs

ü 4.3.2.B - Attend periodical performance review meeting and support the presentation of statistics and performance metrics

ü 4.3.2.C - Summarize the periodical meeting with meeting minutes and make the periodical reports available for future consultations as consolidated reporting.
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Scadenza: 06-01-2026

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