Service Manager

Contenuto del lavoro

Alphatron Marine is a worldwide supplier, installer and service provider of high-quality navigation and communication equipment.

For our service department in Zwijndrecht, Belgium, we are looking for a Service Manager/Coordinator to lead the team to install and repair equipment on board seagoing and inland vessels.

Service Manager / Coördinator

Zwijndrecht (BE)

Your job

The Service Manager/Coordinator is an important link between the client and the service engineers with the aim of providing them with the right information for preparation, execution and after-care so that the work (worldwide) is structured.

The quality of execution of the work is high, enabling us to exceed the customer’s expectations.

A job full of dynamics and a lot of responsibility. Creativity and flexibility are necessary for success in this job.

You are involved from start to finish. You constantly interact with our customers (shipping companies, shipyards, captains), agents, service partners and our service engineers, being the first point of contact. You work closely with the Sales department. One week per about 6 weeks you take part in the duty week.

Specifically, your duties are:

- Answering service requests, preparing quotations, planning

- Managing the service team

- Responsible for service and guarantees

- Approval of days off Service team

- Control and approval of Time Sheets

- Establishing and monitoring KPIs (productivity)

- Registering services, checking stock

- Drawing up quotations and providing technical advice to customers

- Follow-up customers (on service requests)

Profile

- Bachelor Commercial direction, Business Administration (or equivalent through experience)

- ASO 3rd degree Economics - Modern Languages

- Being pro-active and a team player is a must

- Excellent communication skills

- Commercial and customer-oriented

- Independent

- Excellent knowledge of Dutch and English in word and writing. French is a plus

- A minimum of experience in coordination is required

- Maritime as well as technical knowledge is a plus

- Knowledge of MS Office and Navision is a plus

- Driving license B

What do you get in return?

- Competitive remuneration in relation to your knowledge and experience

- Extra benefits: Eco cheques and pension insurance

- Mobile phone and laptop

- An exciting job with variety and room for personal input

-

Fancy joining us as Service Manager / Coordinator?

If you have become enthusiastic about this versatile job at our office in Zwijndrecht (BE), apply immediately. We look forward to receiving your motivation and CV. If you have any questions about the job or the application process, please contact Monique Lorriper.

E-mail address: m.lorriper@alphatronmarine.com, phone number: +32 3 685 21 96.

Introduction: we are Alphatron Marine

Alphatron Marine is a renowned supplier of integrated bridge solutions, representative of the industry’s leading brands and manufacturer of unique complementary products to the Japan Radio Company Ltd (JRC) portfolio. We are an importer, supplier, installer and service provider of marine navigation and communication equipment. With our headquarters in Rotterdam and several offices across Europe, North America, Curaçao, Korea and Singapore, we always try to be close to our customers.

We are here to help companies with innovative solutions that are better suited to today’s technology and capabilities. We create solutions that the market demands and ships need. We are Alphatron Marine.

Alphatron Marine is an equal opportunity employer. We strongly believe that employing a diverse workforce is central to our success. We make recruitment decisions based on your experience and skills.

Place of employment:

Alphatron Marine Belgium BV

Nieuwe Weg 1

2070 Zwijndrecht