Strategic Customer Engagement Lead, EMEA

☞ Salesforce

Visualizza: 160

Giorno di aggiornamento: 26-11-2025

Località: Zaventem Flemish Brabant

Categoria: Consulenza / Servizio Clienti IT - Software

Industria: IT Services IT Consulting Software development Internet Publishing

Tipo di lavoro: Full-time

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Contenuto del lavoro

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success GroupJob Details

About Customer Success Group At Salesforce

Salesforce’s worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to establish relationships, learn about their businesses, and drive value based results. Our motto for our customers is "Your Success is our Success"

About The Position

Salesforce is looking for a highly effective business and technology leader to become the Strategic Customer Engagement Leader for our Strategic Growth Customers in EMEA within the Customer Success Group (CSG) This role reports into the Strategic Customer Partner & Products Engagements team for EMEA. The primary responsibility for this leader will be to lead the execution of a sophisticated digital program.

As a Customer Success Lead you will lead a customer consulting and delivery program that crafts, develops and delivers our portfolio of Customer Success Services to a strategic customer. Ultimately, you will be the lead trusted advisor for program delivery, including program design, outcome and deliverable definition and execution, team leadership and stakeholder management. This position can be hired at the Director or Senior Director level.

Responsibilities
  • Conduct a situational assessment of the customer’s transformational ambition and/or business goals. Diagnose the industry trends, business drivers, obstacles, personalities and culture.
  • Identify business and cost transformation opportunities that includes traditional drivers (centralization, standardization, process improvement, organization restructuring) as well as digital drivers (intelligent automation, conversational AI and others)
  • Create an engagement strategy with an urgency to guide them to meet their business goals by structuring a business rationale that ties Salesforce products and services to this endeavour.
  • Build a partner map that covers business and IT as well as key executive partners. Conduct an executive SteerCo as well as an internal Salesforce Executive SteerCo.
  • Advise the customer of the tradeoffs to assist in the cost / benefit analysis, taking into account business process, architecture, and IT operating model.
  • Evaluate and craft solutions on the transformation operating model by demonstrating Salesforce standard tools and techniques for developing recommendations for the client.
  • Implement and lead all aspects of the quality of deliverables and effectively lead the team and day-to-day relationships to ensure outstanding performance across Salesforce and the customer.
  • Develop and present key findings, POV, recommendations, progress updates and run executive reviews.
Experience
  • Proven experience driving results-oriented transformation across large (>1B) company/multi-functions — Required.
  • Proven work experience in a leadership position in Services — Required.
  • Proven experience in a Product/Program Management role — Preferred.
  • Proven work experience in our industry
  • CRM, software/hardware services experience — Preferred.
  • Experience in web-based, Cloud Computing — Preferred.
Preferred Qualifications
  • Extensive experience in program management in IT and Software program delivery
  • Shown track record delivering sophisticated digital programs based on Salesforce
  • Experience in product and business model innovation
  • Strong eye for business, critical thinking, and analytical skills.
  • Demonstrated experience leading product, marketing and delivery teams.
  • Ability to think strategically as well as ability to handle details.
  • Solution oriented and results driven.
  • Strong interpersonal and management skills to lead multiple projects, responsibilities and staff.
  • Proven track record of influencing cross-functional teams without formal authority.
  • Outstanding relationship-building skills demonstrated by ability to grow and nurture relationships with internal partners.
  • International experience running global services team preferred.
  • High energy and passion for the job.
  • Product Management certification — Preferred.
  • Program Management certification — Preferred.
Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.
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Scadenza: 10-01-2026

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