Support Engineer

☞ Amandis

Visualizza: 145

Giorno di aggiornamento: 26-11-2025

Località: Zaventem Flemish Brabant

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione Meccanico / Tecnico Manutenzione

Industria:

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Contenuto del lavoro

For a client, located in Zaventem, we are looking for a Support Engineer.


The client is a major international player that offers various services (IT and non-IT).

They are currently looking for someone who can assist the internal departments of the organization in the field of IT support.


What you do:

  • Take ownership of incoming incidents and provide excellent customer advice and support to our internal employees by answering inbound telephone calls, serving end-users face-to-face on our support desks and handling electronic requests (mails/tickets),
  • Provide accurate information on IT products or services,
  • Use an ITIL-based registration software and remote control tools on a daily basis and followup and update customer status and information, passing on any feedback and suggestions by customers to the appropriate internal team,
  • Identify and suggest possible improvements on procedures,
  • Document recurring incidents into user-friendly FAQs published on the intranet,
  • Act as SPOC for all related issues in domains of hardware (laptops, MFPs, smartphones (iPhone) and software (Windows 10, Office 2016, Google Suite and in-house applications).
  • You collaborate with business and technical teams to gather functional, behavioral and interface requirements and build them into specifications that ultimately translate into deliverable business services.
  • You gather and analyze internal and external user feedback to assist in the continued improvement of products and services.
  • You take ownership for the successful completion of all aspects of IT helpdesk activities.
  • You create qualitative end user focussed user manuals & guides for new solutions or services.

Who you are:

  • You have experience with network patching/repair.
  • You can install and configure PC’s.
  • You can provide support on mobile devices (IOS, Android).
  • You provide on site support for meeting rooms and video conferences.
  • You can explain solutions to your internal clients in a non-technical manner.
  • You’re proactive and collaborate with internal clients to analyse their needs.
  • You monitor progress and frequently follow-up on the status of your work.
  • Experienced with providing support
  • Fluent in Dutch, French and English
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Scadenza: 10-01-2026

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