Team Manager Knowledge Flow

As the Knowledge Flow Team Manager at Telenet, you will oversee the seamless transfer of knowledge from the company to customer-facing channels. You will lead a team of learning specialists and content creators, ensuring the efficient dissemination of information across Telenet and BASE operations. Reporting directly to the Operational Readiness and Improvement Lead within the Steering Tribe in the Operations Circle, your team will be pivotal in maintaining the flow of critical knowledge.

Your Responsibilities as Team Manager

• Tactical Planning and Execution:
• Develop and implement strategies to deliver knowledge to internal users through various channels, such as classroom and online training, briefing articles, and CRM contextual help.
• Analyze current and future knowledge needs to propose actionable plans.
• Prioritization and Project Management:
• Identify and assign team priorities and projects.
• Manage daily operations to meet objectives and KPIs, ensuring smooth knowledge transfer.
• Providing Resources and Framework:
• Equip team experts with the necessary resources and frameworks for optimal performance and professional excellence.
• Staff Development:
  • Lead and develop your team through feedback, coaching, and promoting continuous self-improvement.
  • Foster a self-managing team environment that encourages mutual support and feedback.
• Efficient Use of Resources:
• Optimize resource and tool utilization for effective knowledge transfer.
• Plan, test, and certify employees in customer channels, managing relationships with internal and external partners and vendors.
• Budget Management:
• Prepare, manage, and adjust budgets to achieve team goals.

Our ideal Team Manager…

• Deep understanding of organizational dynamics at Telenet and BASE.
• Ability to translate business strategy into team vision and tactical plans.
• Expertise in managing, guiding, and coaching teams, with knowledge of processes, technologies, and platforms.
• Strong analytical and problem-solving skills.
• Customer-oriented focus, translating best practices into effective work methodologies.
• Familiarity with customer service processes and procedures.
• Experience in budget management and business case preparation.
• Ability to collaborate closely with other teams and inspire colleagues.

What we have to offer...

• You are about to become a part of an embracing organization that greatly values your contribution. This company also ensures your work environment aligns perfectly with your requirements. This allows you to develop while taking care of your work-life balance. What else do we throw into the tray?
  All the space you need to further develop your expertise. We stimulate your personal growth with internal mobility opportunities and extensive learning opportunities, but you may just as well hit the pause button after a while or go in a completely different direction.
• A varied job in which you produce tangible results and make your mark.
• A competitive gross monthly salary that we complement with a host of fringe benefits, such as meal vouchers, eco vouchers, hospitalization and group insurance, laptop, cell phone, phone plan, company car (mobility plan), discount on Telenet products…
• The fine company of colleagues who are just as passionate as you.
• Opportunity to work from home 60% of your time.
• A stimulating work environment where you can indulge in the latest technologies.

Join us as the Knowledge Flow Team Manager and play a crucial role in empowering our teams with the knowledge they need to excel in serving our customers.