Teamleader Customer Relations

☞ IKEA

Visualizza: 135

Giorno di aggiornamento: 26-11-2025

Località: Zaventem Flemish Brabant

Categoria: Consiglio di amministrazione Consulenza / Servizio Clienti

Industria: Retail

Posizione: Mid-Senior level

Tipo di lavoro: Full-time

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Contenuto del lavoro

WHAT YOU’LL NEED TO HAVE

• The IKEA values reflect your own values

• Good communication skills. Fluent in Dutch, French and English.

• Ability to take responsibility and delegate when necessary.

• Leading business through people.

• Ability to find solutions for customers and operational issues.

• Coaching and conflict handling skills.

• You put the customer at the center of everything you do.

YOUR RESPONSIBILITIES

• Contribute to the operational implementation of the unit action plan within the team.

• Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.

• Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.

• Monitor and feedback on working methods, productivity and quality on team and individual level.

• Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.

• Build a committed team with a strong culture based on customer focus, high performance and pride in their work.

• Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.

• Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.

• Be active in the recruitment process of new co-workers.

• Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.

ABOUT THIS WORK AREA

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

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Scadenza: 10-01-2026

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