Technical Account Manager

Joinuson our exciting journey!

Are you looking for an interesting project lead position in a challenging and attractive company? Smart I.T. Systems, which is one of the market leaders in its sector, is looking for a Technical Account Manager.

Smart I.T. Systems has been active in the European pharmaceutical world for 25 years, where we offer all kinds of solutions for both large and small organizations. Our company is best known for developing and supporting software for the effective management of assets and processes. Over the years we have built up a progressive knowledge in developing e-commerce, mobile applications and consultancy.

In order to ensure qualitative project delivery, we are looking for a motivated employee who can join our team.

The role

The Technical Account Manager ensures that all their projects are delivered within time, budget and scope.

Tasks and Responsibilities

Project initiation

• Create milestone planning

• Detect risks based on experiences in previous projects and specific customer situation

• Devise and document mitigation actions for all risks

Project delivery

• Timely detect issues

• Search together with the internal and external project staff for solutions to issues

• For issues they cannot solve within their own projects:
  • Look for multiple alternatives for a solution
  • Weigh the alternatives against each other based on criteria that balance the interest of the customer with the interest of Smart IT.
  • Provide this information to the TAM Team Meeting

• Maintain a good relationship with all project stakeholders, both internally and externally

Reporting

• Report project status info (red/amber/green) for all their ongoing projects, both client projects and internal projects to the Manager Technical Account Managers

Customer relationships

• Build strong customer relationships

• Maintain an active relationship with all their existing customers to ensure they derive value from the SmartIT solutions

• Manage customer expectation

• Monitor solution of technical issues of their projects at high-level

• Provide exceptional customer experience

Business-development

• Actively question their customers’ experiences with regard to added value and inform the Manager Services & Value Development of emerging issues

• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements

• Identify leads and transfer them to Sales

Continuous Improvement

• Develop and maintain knowledge of an agile project approach

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or in a relevant field.
• 5 years of experience as contributor in complex data driven software development environments (with preferably BI-knowledge)
• 1 to 3 years of experience in a similar position as Technical Account Manager/ Project Manager
• In-depth knowledge of project management methodologies
• Proficiency in MS Office applications
• Languages: Dutch, French and English
• Excellent interpersonal and communication skills
• Problem analysis and problem-solving
• Decision-making
• Planning and organizing
• Good time-management skills
• Able to manage multiple stakeholders and projects
• Team player

Our offer

You will end up in a dynamic and stable working environment (part of a large international group) where there is a friendly and open atmosphere. We offer you challenging projects in a pleasant working environment with an attractive salary package and development opportunities. Our company culture and location enable a healthy balance between private life and work. You will be part of an enthusiastic and professional team.

#LI-SABINESTERCKX

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.