Technical Presales Specialist - DellEMC

☞ Tech Data

Visualizza: 215

Giorno di aggiornamento: 16-11-2025

Località: Ternat Flemish Brabant

Categoria: Consulenza / Servizio Clienti

Industria: IT Services IT Consulting Computer Hardware Manufacturing Software development

Tipo di lavoro: Full-time

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Contenuto del lavoro

Job Purpose:

Entry level technical role working in a specific solution/technology area, gaining accreditation and subject matter expert expertise (predominantly for one vendor), working internally/externally with the partner base and sales organisation on defining less complex solutions and projects for partners.

Responsibilities:
  • Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements
  • Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)
  • Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other Tech Data sales teams
  • Ownership of assigned Request Manager resolver group
  • Respond quickly to queries or customer care issues
  • Communicate product and technology information to educate internal and external audiences
  • Deal with product/solution enquiries from internal/external sales, vendors and resellers
  • Understanding and application of vendor promotions
  • Maintain peer-level technical contacts in assigned vendor
  • Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
  • Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates
  • Opportunity to deliver basic post-sales implementation services
  • Develop Product knowledge to a competent technical level in line with vendor/business expectations
Knowledge Skills and Experience
  • Effective oral and written communication skills.
  • Strong attention to detail, priority management and planning skills.
  • IT industry knowledge – Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.
  • Existing knowledge of product and technology portfolio is desirable but not mandatory depending on seniority of role.
Cultural Competency Requirements:
  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
Join our team to connect the world with the power of technology!
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Scadenza: 31-12-2025

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