Technical Support Manager

☞ TRAXXEO

Visualizza: 185

Giorno di aggiornamento: 16-11-2025

Località: Louvain-la-Neuve Walloon Brabant Ottignies-Louvain-la-Neuve

Categoria: IT - Software

Industria: Information Technology Services

Posizione: Associate

Tipo di lavoro: Full-time

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Contenuto del lavoro

Traxxeo is a SaaS scale-up working on becoming a European leader in the digital transformation of the constrution industry. Traxxeo develops a selection of digital tools (e.g. digital timesheets, on-site personel security app, geolocation software) leveraging the internet of things & artificial intelligence to help its customers focus on their core business.

Tasks
  • Understand and respond to technical queries from customers by phone or email.
  • Define and implement processes to ensure SLAs are met.
  • Identify and implement process improvements to exceed performance KPIs.
  • Follow-up on client adoption rate.
  • Formalize the customer ticket handling process.
  • Analyze complex problems, research solutions in collaboration with the R&D team and document problems to ensure a better level of support.
  • Manage and develop the international support department (Customer Success Manager & 2 technicians).
  • Determine quarterly goals to drive team growth and personal development.Collaborate internally with R&D teams and externally with our clients.
  • Communicate clearly with clients and build strong relationships.
Requirements

We are looking for a Technical Support Manager, who has an interest in digitalizing the world of construction:
  • You have a degree in Technical studies (Civil Engineering, Computer Science, etc.) OR Business or any equivalence in experience.
  • You have at least 3 years of experience in managing a support team in the world of software and software implementation.
  • Excellent written and oral communication (FR/NL/EN).
  • Technical IT skills:
  • Engineering background: general computer and network knowledge, experience in maintaining complex computer systems (Database, Process control/supervision, Remote access tools such as RDP, FTP, Automation via scripts, Data analysis via SQL...).
  • Ability to acquire full mastery of the tools offered by TRAXXEO (become an expert at
user and administrator level).
  • Agile mindset, willingness to learn, process oriented and problem-solving.
  • You are a self-driven and motivated person, who can manage his time and projects independently.
Benefits
  • An agile and fast paced environment
  • Competitive salary
  • Opportunity to be part of a fast-growing SaaS company with the mission to digitalize the world of construction.
We’re looking forward to hearing from you!
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Scadenza: 31-12-2025

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