Westpole Belgium - Support Project Manager

☞ WESTPOLE Belgium

Visualizza: 150

Giorno di aggiornamento: 16-11-2025

Località: Brussels Brussels Capital

Categoria: Produzione / Funzionamento

Industria:

Tipo di lavoro: Freelance

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Contenuto del lavoro

Introduction

This person will integrate in the DevOps team as a team manager and will report to the Official in charge of Operations.

Function

Organization, implementation and maintenance of IS support
Service management and follow-up of service quality
Coordination of the IT operations team
Coordination with project teams and with IT departments of other DGS (especially DIGIT)
Follow-up of user requests and incidents; organization of reporting 3
2nd/3rd level support of Information Systems: o user requests related to configuration changes; o in-depth analysis of incidents; o identification of root causes and potential solutions.
Management of the handover of information systems from development to IT operations
Management of a release/deployment schedule for acceptance and production environments;
Maintenance of the knowledge base of issues and information systems’ operations procedures;
Participation in coordination, service and project meetings

Requirements

The consultants have to be fluent in English. French is an asset. Documents will be written in English.
In-depth knowledge (minimum 11 years) of experience in the following domains:

Excellent knowledge of ITIL processes;
Very good understanding of DevOps practices;
Practical experience in several IT operations processes;
Proven experience in working in team and leading an IT operations team;
Ability to participate in multi-lingual meetings, strong written-, verbal communication and presentation skills;
Knowledge of LAMP stack and WebLogic application environments; cloud knowledge is an advantage;
Knowledge of Oracle database environments;
Experience with software deployments in LAMP stack and WebLogic environments with job automation solutions (Jenkins Pipeline scripting is an advantage);
Experience in investigating incidents and bugs in Java applications;
Experience with system, capacity and performance monitoring solutions (Dynatrace is an advantage);
Experience with service desk management tools (SMT is an advantage).
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Scadenza: 31-12-2025

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