[4285] COTS Applications SME

仕事内容

• At least 3 years of relevant experience in the field of computer science or electronic engineering
• Experience with release and deployment procedures
• Experience in offering support for COTS Business Applications, including deployment, configuration, and troubleshooting, optimizing and incident resolution
• Experience in offering user support for Microsoft, Adobe, Atlassian end user products, including deployment, configuration, and troubleshooting, optimizing and incident resolution
• Desktop Alert ApplicatioAtlassian Products (Jira Software, Jira Service Management, Confluence, Jira Align)
• Adobe Creative Cloud Products (Lightroom, Photoshop, Illustrator, Acrobat, Dreamweaver)
• Autodesk Products (AutoCAD)
• Knowledge of programming languages and platforms like .NET, C#, JAVA, JavaScript
• Experience with Microsoft SQL Server (optimization and querying)
• Experience with Linux and Windows environment
• Requirements elicitation and management (including non
• Functional requirements for Operations & Maintenance)
• Software change management and testing
• Application release and deployment management
• Configuration management practices and tools
• Application Lifecycle Management concept and tools
• Experience in planning and performing FAT, UAT and SAT
• Technologies and standards (at least 4 of them): HTML, REST Services, Web Services, HTTP, Python, XML, SQL
• Application server technologies and Relational data base management systems
• Experience in working with Monitoring Tools like Splunk, Prometheus (setting up, configure and maintain various alerts, rules and data interpretations)
• Ability to work in cross functional teams like Application management/development team
• Ability to communicate effectively orally and in writing with good briefing skills
• Experience in NCIA processes and procedures
• Knowledge of post related applications like Desktop Alert, Jira Software, Adobe Creative Cloud Products
• Cloud computing, SaaS, knowledge of Microsoft Azure
• Experience with data modelling of complex systems
• Prior experience of working in an international environment comprising both military and civilian elements
  

• Provision of professional and technical contributions in the conception, development and co-ordination related to all aspects of lifecycle management of Commercial of the Shelf (COTS) applications supported within the Service Support and Business Application Business Area (SSBA BA) projects or services
• Systems operationally used by NATO Enterprise community
• Local systems currently used by Local Commands
• Atlassian Products management and configuration
• Maintenance of the operational & support environments
• Monitoring performance of the assigned service applications
• Support CIS Support Units (CSU) and other support staff for daily operations of the systems
• Support technical reviews, walkthroughs and audits
• Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain
• Support to change management, configuration management, release/deployment and testing
• Maintaining relationships with 3rd party suppliers
• Provision of subject matter expertise and advice as required
• Performing other duties as may be required