AAS-C001616 - Snr Technician System (NS), Mons - FRI 30th July

仕事内容

DEADLINE DATE FRIDAY 30th JULY 2021

Requirement Title Senior Technician System

Equivalent NATO Grade G10/54

IWC Work Location Mons, BE

Full time on-site Yes

Required Start Date 30-AUG-2021

Total Scope of the request (hours) 900

Specific Working Conditions Working under secured areas

Required Security Clearance NATO Secret

Under the direction of Section Head of Network and Control Centre, the incumbent will perform duties such as the following

• Supporting all areas of the ESOC, as part of a functional team;
• Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted;
• Providing technical level 1 and 2 support and assistance for LAN / WAN and voice systems;
• Monitoring, controlling and conducting first and second level of troubleshooting of all data systems and services in support of all NCI Agency customers and NATO missions.
• Administrates data and services monitoring and control platforms for optimum performancefor use by the ESOC personnel;
• Responsible for co-ordination with internal and external agencies to restore networks and communication services;
• Assists in the direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks;
• Utilises automatic data processing devices and tools within the ESOC and uses all available centralized service management tools to restore all services availability and quality at the agreed levels;
• Follows senior guidance and established processes, cooperating when requested, to its development and improvement;
• Participates in the development and delivery of the required on the-job training to other technicians;
• Propose, prepare, verify, and maintain services and systems documentation, to include; operational advice notices and level 1/2 documentation, accounting for interface standards and procedures;
• If required, work in a shift pattern to provide24/7 coverage;
• Work on own initiativewith limited supervision, may lead others as required;
• Working and training with other service lines;
• Deputize for higher grade staff, if required;
• Perform other duties as may be required.

Requirements

Required Security Clearance NATO Secret

• Higher vocational training in a relevant discipline with 2 years post-related experience;
• Or a secondary educational qualification with 4 years post-related experience;
• Prior experience in technical support and assistance for networking, WAN and voice systems;
• Very good understanding of telecommunications / network / information technology solutions & products;
• CCNA certified;
• At least 2 years’ experience with, and knowledge of, Local Area Networks/Wide Area Networks (LAN/WAN)/Telco provider networks and services delivery based on NOKIA Service and Service Access Routers (SR/SAR), and Cisco routers and switches;
• Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM);
• Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements

Benefits

Required Security Clearance NATO Secret