Account Delivery Executive (Project and Program delivery) m/f/d

仕事内容

What Joining The Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

As an Account Delivery Executive (ADE) you will be part of the account team that forms the strategic partner for the customer. You will be part of Microsoft’s own professional services teams that delivers and supports digital transformation solutions for our customers. As the Microsoft’s commercial business evolves from selling and building individual products to becoming the strategic digital transformation platform and partner of choice, you will lead Microsoft Consulting Services teams in the delivery of those solutions and be a key part of our customer’s success.

Responsibilities

What You Do

Responsibilities

Customer Relationships

• Creates a strategic support relationship with key stakeholders within moderately large, challenging, and/or complex (e.g., tier 2, high-revenue generation, complex transformation) customer organizations, including the information technology (IT) Directors, Chief Technology Officer (CTO), Chief Information Officer (CIO), and Line of Business (LOB) leaders, as well as technology professionals, to enable quality service delivery. Expands customer relationships beyond the current support contract owners and seeks out new customer opportunities.
• Gathers information on the business and information technology (IT) objectives, priorities, and strategies for moderately challenging or complex customer organizations in order to develop and manage the delivery of a comprehensive service delivery plan. Communicates current view of services (support and Microsoft Consulting Services [MCSs]) to customer executives on regular cadence.
• Drives the case for change to help customers evolve their information technology (IT) maturity, drives productive use of Microsoft products, and enables and supports IT to make the business more effective by presenting the strategic business and technical need for change.
  

Internal Relationships and Coordination

• Connects identified opportunities, questions, and/or issues from large or challenging customer organizations with complex internal Microsoft technical/sales teams. Orchestrates teams to address, using a breadth of technical knowledge to identify a broad set of internal teams. Coordinates with internal teams to establish accountabilities to drive customer outcomes.
  

Portfolio Management

• Manages a mid-sized account portfolio (e.g., $4-10 million) of Microsoft Consulting Services (MCS) delivery (through Project Managers).
  

Business Growth

• Partners with Sales and other Services personnel to strategize on ways to create new opportunities and sustainable growth for customer accounts.
• Supports the closing of deals and contract renewals for moderately complex or large customer accounts (e.g., tier 2) by negotiating, sharing long-term customer needs with Sales and Account teams, and strategizes on upcoming project plans and cyclical contract scoping.
• Contributes to and influences account planning for portfolio.
  

Delivery

• Drives and maintains obligations to customer contracts and ensures delivery services for customers across the services lifecycle (from development to support), including envisioning, solution development, service delivery planning, cloud consumption and usage, service delivery management, incident management/escalations, and proactive remediation services. Leads steering committee meetings with strategic customers to discuss progress toward delivery success.
  

Consumption

• Contributes to consumption activities, through others (e.g., Customer Success Manager [CSM], Technical Account Manager [TAM]), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases.
  

Escalations

• Implements escalation management governance processes. May resolve issues identified and escalated by peer groups (e.g., Technical Account Managers [TAMs]) regarding internal or critical customer issues through coordination with internal peer teams and/or customer contact.
  

Business Management

• Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approval to invoicing and closure. Manages areas of fiscal responsibility within portfolio, staying within budget while driving engagement profitability and risk management.
  

Other

• Embody our culture and values
  

Qualifications

What You Need

Minimum Qualifications

Qualifications

• Bachelor’s Degree in Computer Science, Business Management, OR related field AND 6+ years service delivery and client-facing experience
• OR Master’s Degree in Computer Science, Business Management, or related field AND 4+ years project management, service delivery and client-facing experience
• OR equivalent experience.
  

Preferred Qualifications

• Fluent Dutch or French AND English language skills

• Bachelor’s Degree in Computer Science, Business Management, OR related field AND 8+ years project management, service delivery and client-facing experience
• OR Master’s Degree in Computer Science, Business Management, or related field AND 6+ years project management, service delivery and client-facing experience
• OR equivalent experience.
• 4+ years account management experience.
  

Knowledge, Skills, Abilities

• Account Management
• Business Acumen
• Business Knowledge
• Challenger Mindset
• Change Leadership Facilitation
• Change Management
• Compliance
• Consultative Selling
• Creativity
• Decision Making
• Delivery Excellence
• Executive Presence
• Financial Analysis
• Interpersonal Flexibility
• Microsoft Product Knowledge
• Microsoft Services
• Microsoft Support
• Negotiations
• Networking
• Operational Excellence
• Oral Communication
• Problem Solving
• Quality Assurance
• Relationship Management
• Team Orchestration
• Technical Sales
  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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